Service Delivery Manager

Country :
Hong Kong
Region :
Hong Kong Island
Town :
HONG KONG
Category :
Logistics
Contract type :
Permanent
Availability :
Full time
Experience :
2 to 5 years
Job reference n° :
EL-OS-001_1528772820

Job description

Service Delivery Manager



Exciting career opportunity for a Service Delivery Manager who loves to work within a leading multinational IT services company in Hong Kong. As a rapidly expanding business, this organization has operations in over 50 countries with strong international presence. If you have Service Delivery experience with passion to work for a leading technology company, this could be perfect for you.



Job Overview:



As a Service Delivery Manager, you will be responsible for ensuring the delivery of all services are carried out to the highest possible standard, within relevant timelines, while establishing and maintaining client relationships to ensure maximum client satisfaction.





What you need to do:



* Manage Operation, Service Desk Support and Managed Services Teams
* Manage day-to-day operational activities/issues and following ITIL model
* Participate in the system/procedural review and analyses the existing business processes to identify the improvement areas
* Assist in managing processes, operations and systems workflows and ensure the consistency in service delivery
* Lead through preparation and production of required reports/plans including SLA/KPI, Health Check & Capacity Plan etc.
* To be the prime focal point to liaise with customers on all service deliverables
* To be the service escalation point when incidents' severity reaches pre-defined level





What we look for in you:



* Bachelor's degree in Computer Science or equivalent
* ITIL v3 and PMP/PRINCE2 certification (ITIL Expert certification is an added advantage)
* 7 years' working experience in the IT Industry with at least 3 years' experience in Service Delivery Management level
* Proven experience in managing IT service based on ITIL practice and processes
* Good interpersonal and communication skills drive the team to meet commitment
* Proficiency in spoken and written in both English and Chinese



Interested? Apply now!



Are you our new Service Delivery Manager? Apply now online!