Store Manager / Assistant Store Manager

FYTEHK
Country :
Hong Kong
Town :
HONG KONG
Category :
Retail
Contract type :
Permanent
Availability :
Full time

Job description

Customer Service


To ensure the entire team understands the need to deliver consistent, friendly and responsive service

To ensure the company standards of service are consistently executed at all times

To demonstrate a desire to understand and communicate the latest trends and fashion to customers and staff

To take every opportunity to exceed the customers expectations

To monitor the after sales service activities such as gift wrapping, dispatch and delivery, concierge service

To monitor staff scheduling to ensure there are sufficient staff available in the retail selling area at all times

To build and actively communicate with the VIP customers of the store

To solicit feedback from customers and share this feedback with appropriate people

To execute a plan, based on Mystery Shopper Feedback, to improve the customer satisfaction


Sales and Profit


To achieve agreed sales and profit targets for store taking corrective action

To be proactive in identifying selling and cost control opportunities

To monitor and control the payroll and all related expenses

To work with the CBO to establish a balanced range of merchandise suited to the customer profile of store

To be proactive in understanding the competition, communicate activities


Communication


To run the daily all store communication briefing

To communicate sales targets, and achievement against targets

To ensure that all in store communication is up to date, to standard and relevant

To work with CMC and VM to maintain world class presentations in store and in window

To ensure regular communication with A&D on all matters


Team Leadership


To demonstrate and reinforce the company Vision And Values at all times and provide the necessary leadership

To identify and execute ways to increase employee’s loyalty, satisfaction and pride

To reinforce the company message and implement programmes that are needed to drive profitability

To know, enforce, and educate teams on all appropriate HR policies, labour laws, security and safety procedures

To provide on job coaching to ensure that all managers are able to meet and exceed the standard

To give feedback during regular meetings with management team

To identify and facilitate opportunities for additional training throughout the store

To monitor and review performance of management team with the Director of Sales & Operations

To take appropriate corrective action with employees who fall below standard

To complete and present performance appraisals based on defined goals and objectives

Profile

Diploma or above
5-7 years of management experiences
Ability to lead a team; develop and train others, delegate and follow up
Demonstrated ability to communicate effectively with customers and store team.
Team oriented, multitask, energetic and passion to fashion
Candidates with less experience will be considered as Assistant Store Manager/ Supervisor.