Support Specialist

Country :
Hong Kong
Region :
Hong Kong Island
Town :
HONG KONG
Category :
Marketing
Contract type :
Fixed-term
Availability :
Full time
Experience :
2 to 5 years
Job reference n° :
EL-DD-003_1515115729

Job description

Support Specialist



Exciting career opportunity for a Support Specialist who loves to work within a leading multinational IT services company in Hong Kong. As a rapidly expanding business, this organization has operations in over 50 countries with strong international presence. If you have technical support experience with passion to work for a leading technology company, this could be perfect for you.



Job Overview:



As a Support Specialist, you will be responsible for assisting supervisor of Technical Team in managing field engineer.





What you need to do:



* Escalate point for field engineer
* Regular technical knowledge meeting with Service Desk Operation Team
* Assist Project Transition Team for technical knowledge transfer
* Create Documentation of Work Instruction and Process for Service Desk Operation Team
* Technical support for adhoc project



What we look for in you:



* 3 years experiences in Service Desk Operation for end user support
* Proven knowledge in supporting AD, MS Windows, MS Office. Knowledge in Lotus Note, Antivirus, LANDesk, Mobile Devices and MDM would be an advantage.
* Basic knowledge on MS server and network infrastructure
* ITIL foundation certification, MCSA/MCSE/CCNA certificates is an advantage
* Good command of English, Cantonese, Mandarin a plus



Interested? Apply now!



Are you our new Support Specialist? Apply now online, or speak to Emma Leung from our ConnectedGroup Technology team about this job or similar jobs. Call me at +852-3972-5881 to find out more.

(Bonnie C)