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Position Overview Essential Duties & Responsibilities Act as a Brand Ambassador to deliver excellent customer service and build long-term client relationship Consistently uphold our cultural ethos and deliver service excellence for the purpose of exceeding sale objectives Lead, coach, and develop a team of sales associates to meet or exceed sales targets Ensure the sales floor is visually appealing and merchandised according to Ralph Lauren brand standards Resolve customer concerns and escalated issues promptly and professionally Collaborate with store management to execute sales strategies and promotions Support inventory management, including receiving shipments and conducting regular stock counts Ensure compliance with company policies and procedures Pay Range Max Pay Range Min

Position Overview Essential Duties & Responsibilities Act as a Brand Ambassador to deliver excellent customer service and build long-term client relationship Consistently uphold our cultural ethos and deliver service excellence for the purpose of exceeding sale objectives Lead, coach, and develop a team of sales associates to meet or exceed sales targets Ensure the sales floor is visually appealing and merchandised according to Ralph Lauren brand standards Resolve customer concerns and escalated issues promptly and professionally Collaborate with store management to execute sales strategies and promotions Support inventory management, including receiving shipments and conducting regular stock counts Ensure compliance with company policies and procedures Pay Range Max Pay Range Min

About the Job Accountable for driving overall retail excellence objectives at the Group level. To create best-in-class retail environment/ standards for clients, this includes developing new or reviewing existing SOPs. Understand market needs/ practice and to provide retail standards to achieve long-term, sustainable performance. The main scope would be service, KPIs and other retail operations like inventory handling or retail procedures.

OVERVIEW The Director of Retail Operations, APAC is responsible for ensuring that ALO's global retail strategies are translated into locally relevant, seamlessly executed operations across the region. This role leads in-market Retail Operations Managers, adapting global operating models and rollout plans while ensuring flawless execution across communications, logistics, training, and measurement. This leader operates with a servant mentality towards the field. While reporting into the Global Retail Operations function, this role operates in lock step with our APAC market leadership team to ensure tools, processes, and systems provided to the field work seamlessly. This role will build strong peer-level partnerships with local peers, including Logistics, Loss Prevention, Planning, and Marketing, that allows for empowered decision-making in-region without unnecessary escalation. This role requires strong decision quality - knowing when to adapt, when to call for help, and when to hold the line on global standards. RESPONSIBILITIES Manage cross-functional critical-path milestones for new country enablement activities, maintaining detailed project plans and trackers to drive towards first store business enablement. Conduct impact and gap assessment against global operating model, systems, and processes to determine local adaptations for local market. Partner with Global Retail Operations team to develop new operating models, processes, and technology changes to adapt to store concept variations, including department store, mall, and freestanding store operating models. Partner with local logistics and last mile delivery providers and HQ-based Supply Chain teams to develop fulfillment models customized on a store-by-store basis to meet business needs. Support with NSO planning, coordination and training. Own and maintain localized Retail Calendar to include local events, holidays, initiative pilots and rollouts, communication campaigns, leveraging Global Retail Calendar as baseline. Oversee all store and field leader communications via Zipline communication platform, leveraging global communication content as baseline, managing translation to local language while maintaining feeling and essence of messaging. Maintain Zipline Resource Library for country, ensuring that all policies and procedures align to local market expectations and are translated for local consumption. Support facilitation of weekly market level field leader meetings, ensuring general alignment with global approach. Support planning, logistics, and facilitation of market events in conjunction with field leadership and global teams. Own the regional retail calendar, sequencing global and local initiatives around workload, capacity, and market-specific considerations. Lead end-to-end execution of global initiatives in-region, ensuring full integration across communications, translations, logistics, training, and measurement. Ensure launches are complete, relevant, and seamless to execute prior to reaching stores. Measure adoption and execution success, sharing insights with both regional leadership and HQ. Build deep store operations expertise through participating in hands-on store process execution and maintain detailed understanding of ALO's policies and procedures. Safeguard against siloed or fragmented approaches, ensuring the region reflects ALO's global brand, standards, and culture. Build strong peer-level relationships with regional leaders across Logistics, Loss Prevention, Planning, Buying, Technology, Merchandising, and Marketing. Identify opportunities for process improvements to simplify execution and drive labor efficiencies while maximizing business and operations performance. Support solution design, testing, and policy and procedure development for operational rollouts. Demonstrate strong decision quality: knowing which processes and policies can flex, which must hold, and when to escalate to global leadership. Regularly review operational KPIs at store level and partner with field leader and store teams to drive KPI improvements and delivery against KPI expectations. Responsible for driving key operational metrics including Inventory Accuracy, Shrink, and Recovery/Replenishment Rates. QUALIFICATIONS Minimum of 10 years in multi-country retail operations management across APAC, with a focus on execution in Hong Kong, Taiwan, Macau, South Korea, Japan, Australia, and NZ. Experience at a global brand preferred. Proven project management skills and the ability to thoughtfully develop and manage against detailed timelines. Self-starter with ability to identify issues, propose solutions, and implement improvements Ability to support a non-traditional work schedule (including holidays and weekends) to support stores, as needed Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint Ability to travel to retail store locations throughout APAC and HQ office in Los Angeles as needed.

About the Job Accountable for driving overall retail excellence objectives at the Group level. To create best-in-class retail environment/ standards for clients, this includes developing new or reviewing existing SOPs. Understand market needs/ practice and to provide retail standards to achieve long-term, sustainable performance. The main scope would be service, KPIs and other retail operations like inventory handling or retail procedures.

Key Responsibilities Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries and concerns.

About the Job The Wholesale Officer will play a key role in supporting the wholesale business team to deliver business plans & reports, as well as daily coordination with different stakeholders, to achieve business objectives and enhance our brand presence in various international markets.

We are currently seeking a Customer Operations Process Development Specialist who will report to the Customer Operations Process Development Manager as part of our dynamic Customer Operations Process Development team based in Hongkong. Your opportunity You will provide support to the Process Development Team with regards to the planning, execution, & reporting of projects. The combination of technical know-how, interpersonal communication, a strong sense of initiative and a drive to support partner solutions will be critical. In this position, you will also support with the coordination of communications to different APAC countries. This is a great opportunity for a motivated, energetic individual who wants to challenge their abilities in a dynamic work environment. How you will contribute Support induction/training to new comersSupport induction/training for new business and system procedures and functionsSupport requirement collection and analysis on new business/system process mappingSupport and monitor Customer Service operation process development projectsSystem issues shooting and reportingFacilitate and manage continuous communication to APAC Customer Service Operation team on process and proceduresCreating internal documentation for Customer Service Operation teamAssisting in meeting management (scheduling, meeting minutes, follow-up on action items)Acting as regional support in case of enquiry on customer service operation processWho you are Skills and Experience Experience in customer operations, systems development or IT.Experience with process documentation and activity coordination.Experience in working with multiple countries/cross functional teamsAbility to work in a fast-paced environment, managing multiple tasks at once and competing prioritiesSAP, Dynamics user experience is a plusCompetencies Team playerCustomer-orientedProblem solvingNegotiation-orientedFocus on resultsSelf-motivatedPassion and enthusiasmCuriosity and innovationClear and open communicationTrustworthyWhy work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

ROLE This position is based in Saint Laurent Hong Kong office, directly reporting to the Hong Kong, Macau and Taiwan General Manager. Responsible for elevating the retail performance and client experience across the Hong Kong and Macau networks. This role acts as a business partner to the Regional Manager and Store Directors, providing data-driven insights, best-practice tools, and targeted coaching to optimize KPIs, elevate retail standards, and drive consistent excellence in client engagement. MISSION Business Performance Partner with Regional Manager to design and implement action plans that improve productivity, conversion, cross-selling, and clienteling resultsFormulate monthly/annual sales forecasts, set appropriate targets to facilitate the planning and optimization of P&LMonitor and report on store performance trends versus budget and forecast, providing actionable insights to store management teamsMonitor and review the performance of the retail team, track KPI achievements and actively provide training, performance feedback and action plans as neededAnalyze conversion rates, customer appointments, traffic, and other productivity metrics to pinpoint growth opportunities and performance gapsPartner with corporate function teams to develop monthly initiatives and long-term action plans aimed at improving sales, conversion, and overall store performanceMaintain regular communication with the senior management, providing insightful reporting on the sales performance, store activities, inventory situations and any other important issuesPrepare monthly business reviews and implement action plans to achieve sales targetsOperational Excellence Collaborate with Store Operations team to identify areas for operational improvements and identify action plans to ensure consistency and excellence across retail storesMonitor store performance metrics and implement corrective actions to drive improvements in sales, customer satisfaction, and operational efficiencyManage and oversee daily store operations, including but not limited to sales, expense control, staff recruitment, training, inventory management, security, and safety etc.Evaluate market opportunities and actively support project management of new store opening/ relocation/renovation Work in close relation with different departments to ensure store staff follow corporate standards, policies and proceduresLead and coordinate retail performance projects (e.g., clienteling programs, KPI contests, service refresh initiatives) for both Hong Kong and Macau.Support new store openings, client events, and strategic retail activations with operational excellenceCustomer Experience Liaise with the CRM team to aid in the design, analysis and implementation of client programs and projects across the regionDrive retail team to maintain positive customer relations and implement related clienteling strategies to develop customer loyaltyConduct regular store visits to assess customer interactions, merchandising practices, and overall store environment, providing constructive feedback to retail managementAnalyze customer feedback and market trends to identify opportunities for enhancing the client journeyTraining & Coaching Partner with Training and Regional Managers to design and deliver targeted training programs for sales teams and Store Directors, focusing on client engagement, product knowledge, and selling skillsProvide on-the-floor coaching to enhance leadership capability and team motivationCross-Functional Collaboration Partner closely with Merchandising team to align product strategies with market needs, providing feedback on assortment opportunities based on in-store insights and client preferencesWork with Visual Merchandising team to ensure store presentations maximize commercial impact and reflect local market dynamics while staying true to brand guidelinesAct as the bridge between store teams and support functions, ensuring performance feedback flows both ways and initiatives are executed effectivelyPROFILE Degree holder in Business or related disciplineMinimum 10 years of experience in retail function, solid experience in fashion retail is preferredDemonstrated strong commercial awareness and adapt to a fast-paced environment Clear and persuasive communicator with the ability to influence and collaborate across different functions and levelsAnalytical and problem-solving mindset, ability to translate insights to solutionsAble to champion new tools and ideas from concept through implementationCapable of driving projects independently and taking initiative to improve processesProficiency in Microsoft Excel, PowerPoint and Power BIFamiliarity with AI-driven analytics tools or innovative retail technologies is a plusExcellent command of English, Cantonese and MandarinSaint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

About the Job We are seeking a strategic and results-oriented Associate Director, Human Resources Business Partner to join our People & Culture team. This role will be pivotal in aligning HR strategies with business goals and driving organizational effectiveness across our Hong Kong and Southeast Asia office. The ideal candidate will lead a small team of HR professionals, fostering a collaborative and high-performance culture.

About the Job The Retail Excellence Manager is accountable for driving overall retail excellence objectives and leading the development of frontline teams across international markets. This includes developing new or reviewing existing Standard Operating Procedures (SOPs), executing group-level guidance, ensuring its accurate implementation across diverse regions, and delivering best-in-class client service, such as service excellence, KPI performance, inventory handling, retail operations, client telling, and coaching. The position plays a critical role in balancing global standards with local execution, ensuring consistent and high-impact retail performance across all international markets.

About the Job Key Responsibilities Develop new corporate clients and maintain strong relationships with existing accounts, with a focus on strategic gifting needs.

Key Responsibilities Analyze store performance metrics and sales data, providing insights and propose action plan to optimize sales and enhance overall performance.

We are currently seeking a Sales Manager Hong Kong Macau who will report to the Head Of Commercial Development Great China & Head Of Hongkong And Macau. This role will oversee the sales performance of the region, manage key accounts, and lead a team of Brand Ambassadors to ensure strong market penetration and brand visibility. How You Will Contribute Sales Leadership & StrategyDefine and implement the sales strategy for Hong Kong and Macau in alignment with Great China and global objectives.Drive revenue growth and profitability across all channels, ensuring achievement of sales targets.Team ManagementLead, coach, and develop a team of Brand Ambassadors to maximize performance and engagement.Set clear objectives, monitor KPIs, and provide regular feedback and training to the team.Client & Market DevelopmentBuild and maintain strong relationships with key accounts, partners, and stakeholders.Identify new business opportunities and negotiate commercial agreements to expand market share.Brand Performance & VisibilityEnsure optimal brand presence and compliance with merchandising guidelines in all points of sale.Oversee product assortment, stock levels, and selective distribution standards.Reporting & AnalysisProvide accurate and timely sales reports, market insights, and competitor analysis.Monitor sell-in and sell-out performance and implement corrective actions when necessary.Who You Are Requirements Bachelor’s degree or above in Business, Marketing, or related field.Minimum 8–10 years of wholesale sales experience, with at least 3 years in a leadership role within luxury, eyewear, or related industries.Proven track record in managing teams and driving commercial success.Strong analytical skills and ability to translate data into actionable strategies.Fluent in English and Cantonese; Mandarin is a plus.Willingness to travel within the region.Skills Exceptional leadership and people management skills.Strong negotiation and relationship-building capabilities.Strategic thinker with hands-on execution ability.Excellent communication and presentation skills.High achievement orientation and resilience in a fast-paced environment.Why work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Hypebeast is a leading global platform for contemporary culture and lifestyle, and a premier destination for editorially-driven news and commerce. Founded in 2005, it became a publicly listed media company in 2016, and today boasts a global readership across North America, Asia Pacific, Europe and more. The Group has expanded its publishing brands to a wider scope, encompassing Hypebeast and its multiple content distribution platforms, creative agency Hypemaker, and e-commerce and retail platform HBX. Responsibilities: Work closely with clients to advise agency solutions in best practice. Understand clients' brands, products, services, and requirements. Understand HYPEBEAST products, services and requirements. Lead projects, manage timeline and control budget at all stages. Liaise and manage resources. Work closely with peers across departments and disciplines to deliver qualified work from ideation to completion, including but not limiting to Creative, Editorial, and Production team. Control quality, ensure high standard and adequate agency work delivery from internal and third parties to clients. Build strong relationship with clients.Requirements: Bachelor's degree or above. 3 years of solid experience in account servicing from the advertising industry; in ATL or content creation relevant categories are preferred. Proven Account and Project Management skills of brand campaigns. Passionate in advertising and media industry. Internet savvy and familiar with fashion, beauty, sportswear and youth culture. Be able to multitask as well as being a team player that is able to motivate and encourage teams to achieve targets. Excellent communication and presentation skills, problem solving and analytical skills. Highly detail oriented, able to handle complicated projects with a clear mind. Be able to priorities for an adequate and effective follow-through. Proficiency in Microsoft Office and Keynote. Fluent in written and oral English, and Cantonese. If you think you've got what it takes, please provide your cover letter, CV and expected salary. This position is based and located in Hong Kong. Candidate must be eligible to work in Hong Kong. Personal data collected is for recruitment purpose only.

About Chow Tai Fook Joining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people and culture we embrace and embody as the leading jewellery company from Asia. We are Chinese house of timeless craft and beauty.