BALENCIAGA careers

How you will contribute Ensure to achieve daily and monthly sales targets & KPIs by using appropriate sales techniques to ensure they are metAct as a “host” for customer, interact and consistently strengthen and build strong customer relationshipsDevelop and maintain good product knowledge and provide excellent and professional customer serviceReplenish stock, maintain high standards of merchandise. Product presentation and control products from a quality point of viewMaintain store cleanness and tidiness, grooming and appearance of all areas respecting the visual merchandising standardSupport all the store processes compliance and follow-up Who you are Prior experience in multinational brand environment. With related experience is a plus.Product and Fashion sensitivity with good knowledge of fashion trendStrong sense of responsibility and team spiritAbility to work under pressure in a fast-paced environmentGood command of both spoken and written English and ChineseGood PC skills such as MS Office and other digital toolsWhy work with us? This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. Diversity Commitment Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Your opportunity Responsible for the sales and profit goals of the directly operated retail stores in Hong Kong and Macau. Oversee key projects and initiatives implemented in the stores. Collaborate with Head Office and other departments in Greater China and lead the store teams in ensuring quality and consistent services delivering Balenciaga experiences to our customers. How you will contribute Sales Responsible for sales and operation expenses for all retail storesEnsure that stores are managing the business on a day-to-day basis by maximizing sales and achieving monthly targetsPerform sales analysis and forecast; develop sales strategy and action plan to lead the stores in achieving targetsTrack competitors’ sales and relevant market trendBuild good relationships with landlords and partners as well as manage collaboration to develop business further with those partnersClient Service Responsible for CEE target achievement and identifying opportunities to improve client serviceBuild store teams with strong client-centric mindset to deliver professional and luxury service to the clientsEnsure stores are always in best condition in terms of store maintenance, staff grooming, visual merchandising, BOH organization, etc.Store Operations Secure store operation policy execution in-line with Kering group compliance standardSupervise stores to handle administrative duties, daily reports and staff duty rostersEnsure that stores are properly maintained and have proper functioning of all sales support systemsConduct regular visits to stores to evaluate and rectify needs and issuesIdentify efficiency and effectiveness to optimize store expenses, whilst keeping store operations in accordance with corporate guidelines and standardsCRM Build and maintain KEY customer relationshipCoordinate and support CRM and Merchandising teams in organizing in-store and promotional events to sustain customer loyalty, if anyEnsure proper customer data acquisition and management of IT systemIdentify opportunity to improve store experience and to achieve KPI targetCoaching and Development Motivate and coach staff appropriately to ensure that respect of company procedures, values and team spirit are in line with corporate standardsEnsure that staff is well trained on company procedures, product knowledge, security and operationsIdentify and develop top Manager/Sales at each location; identify training and development needs and give feedbackEvaluate staffing performance on timely basisBuild effective teams, recruit and retain talented staffWork closely with training department in identifying action plan to improve on MSP resultOther functional supports After Sales Service – to coordinate and ensure repair and services are provided on timely manner and according to policyMerchandise/Inventory Control – work with merchandising team on maximizing sales; identify lost opportunityVisual Merchandising – work closely with VM staff to ensure store image is consistently reaching the brand standards and guidelinesWho you are Degree holder in Business or related disciplineMinimum 8 years progressive experience of Store Operations Management, Retail Analytics, Project Management, KPIs in luxuryDemonstrated strong commercial awareness and adapt to a fast-paced environment Clear and persuasive communicator with the ability to influence and collaborate across different functions and levelsOrganized, detail-oriented with love of troubleshooting and problem solving and capable of working under pressure and meeting short deadlinesStrong critical thinking and analytical skills, with ability to consolidating large amount of data and informationPractical and hands-on experience of HK and Macau market with a proven track record of effective initiative implementation and the ability to drive business goals via strategy business planningGood team player with proven ability to partner with business leaders and develop tactics to achieve sales and contribution objectives and the efficient use of the resourcesExcellence in communication and presentation skillsGood command of written and spoken English and CantoneseProficiency in Microsoft Word, Excel, PowerPoint and Chinese Word ProcessingWhy work with us This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. Diversity Commitment Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.