RALPH LAUREN
Position Overview
Essential Duties & Responsibilities
People
· Act as a brand ambassador, demonstrating professionalism through demeanor, appearance, and respect for others.
· Support the Café Manager in fostering a positive, engaging, and inclusive work environment.
· Assist in training, coaching, and motivating baristas to uphold service standards and performance goals.
· Provide real-time feedback to team members to enhance performance and customer interactions.
· Help with onboarding and talent retention efforts as needed.
· Step in as acting manager when required, ensuring seamless operations.
Customer
· Model and reinforce exceptional customer service, ensuring all guests receive a premium experience.
· Support the development of a sales-driven culture that converts walk-ins into loyal customers.
· Assist in handling customer feedback and resolving issues promptly.
· Build rapport with regular customers and assist in maintaining client relationships.
Brand
· Uphold brand presentation standards in store visuals, cleanliness, and service.
· Ensure the café environment reflects Ralph Coffee's sophistication and lifestyle philosophy.
· Assist in executing brand initiatives, promotions, and local marketing strategies.
Business Objectives
· Support the Café Manager in meeting sales targets and operational KPIs.
· Help monitor inventory, staffing, and daily sales reporting.
· Identify and communicate local business opportunities or challenges to the Café Manager.
· Assist in analyzing sales data and customer trends to optimize performance.
Pay Range Max
Pay Range Min
Permanent
Kowloon Tong















