YNAP GROUP careers

NET-A-PORTER delivers incredible fashion for incredible women. As the world's leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women. Since launching in February 2011, MR PORTER has established itself as the world's leading, award winning online destination for men's style, with an unparalleled product offering from the best menswear and luxury brands, including categories that range from fine watches and lifestyle through to own labels Mr P. and Kingsman. MR PORTER produces unmatched digital and printed content across its shoppable online magazine, The Journal, and its bi-monthly newspaper, The MR PORTER Post. In 2019, MR PORTER founded MR PORTER Health In Mind, a content and fundraising initiative in partnership with Movember, developed to raise awareness around men's mental and physical health. NET-A-PORTER and MR PORTER are interested in speaking with any Assistant Personal Shoppers. If you are passionate, committed and thrive in a collaborative and fast-paced environment then we would love to discuss various opportunities further with you. Some of the essentials for you to know are: Location: Hong Kong Office Reporting into: Assistant Personal Shopping Manager Here is a breakdown of what you'll be doing: Sales: Proactively target and build personal relationships with high value customers in the APAC region Develop an understanding of your customers' fashion and lifestyle preferences Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy Ensure that sales leads are identified and prioritised in your daily workload Maximising the use of the technology available to meet your sales targets Customer Relationship: Optimise every opportunity to grow customer base and acquire new high value clients for your personal shoppers Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper Demonstrate exemplary standards of customer service at all times and to all customers (internal and external), in line with brand and department standards Teamwork: Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting lists Support your team members in their absence to ensure customer service is never compromised and sales are not lost Partner with the customer care team at the Distribution centre to ensure VIP customers issues are resolved swiftly and satisfactorily Customer Campaign: Participate in EIP customer and marketing / partnership events as required Together with your manager or personal shopper, entertain high profile customers and conduct one to one appointments The type of person we are looking for: 2-5 years of experience in customer-facing roles, experience in customer service or fashion retail sales is not a must but an advantage Proficient in MS office, including MS Word, Excel, Power and Outlook Extensive knowledge and interest in the current trends and fashions within ladies wear and menswear Ability to work hard and play hard, as part of a growing team An eye for detail and good organisational skills is essential Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers You will need to be able to write and speak English fluently, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar Numerate with strong computer literacy, particularly in excel and outlook From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you would like to hear more about the positions and are interested in discussing how you could help shape the future of our business, then please apply with a CV. YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: AssociateWorkplace Type: Hybrid

NET-A-PORTER delivers incredible fashion for incredible women. As the world's leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women. Since launching in February 2011, MR PORTER has established itself as the world's leading, award winning online destination for men's style, with an unparalleled product offering from the best menswear and luxury brands, including categories that range from fine watches and lifestyle through to own labels Mr P. and Kingsman. MR PORTER produces unmatched digital and printed content across its shoppable online magazine, The Journal, and its bi-monthly newspaper, The MR PORTER Post. In 2019, MR PORTER founded MR PORTER Health In Mind, a content and fundraising initiative in partnership with Movember, developed to raise awareness around men's mental and physical health. NET-A-PORTER and MR PORTER are interested in speaking with any Assistant Personal Shoppers. If you are passionate, committed and thrive in a collaborative and fast-paced environment then we would love to discuss various opportunities further with you. The role is primarily sales orientated, and will involve creating lasting customer relationships with both new and existing customers. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs - where ever they are! Some of the essentials for you to know are: Location: Hong Kong Office Reporting into: Assistant Personal Shopping Manager Besides a competitive salary, we can offer you: Performance bonus schemes dependant on the type of role you are in Our famous staff discount along with exclusive staff sales MPF plus voluntary contribution from the company Multi-purpose insurance Rental Reimbursement Program Flexible working A chance to be part of a fun and caring team that support each other Here is a breakdown of what you'll be doing: Sales: Proactively assist personal shoppers to target and build personal relationships with high value customers in the APAC region Develop an understanding of your customers' fashion and lifestyle preferences Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy Ensure that sales leads are identified and prioritised in your daily workload Maximising the use of the technology available to meet your sales targets Customer Relationship: Optimise every opportunity to grow customer base and acquire new high value clients for your personal shoppers Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper Demonstrate exemplary standards of customer service at all times and to all customers (internal and external), in line with brand and department standards Teamwork: Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting lists Support your team members in their absence to ensure customer service is never compromised and sales are not lost Partner with the customer care team at the Distribution center to ensure VIP customers issues are resolved swiftly and satisfactorily Customer Campaign: Participate in EIP customer and marketing / partnership events as required Together with your manager or personal shopper, entertain high profile customers and conduct one to one appointments The type of person we are looking for: At least 1 year of experience in customer-facing roles, experience in customer service or fashion retail sales is not a must but an advantage Proficient in MS office, including MS Word, Excel, Power and Outlook Extensive knowledge and interest in the current trends and fashions within ladies wear and men wear Ability to work hard and play hard, as part of a growing team An eye for detail and good organisational skills is essential Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers You will need to be able to write and speak English and Mandarin fluently, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar in all languages Feel comfortable to use English in daily work-related communication Numerate with strong computer literacy, particularly in excel and outlook Must have the confidence to contribute ideas to the working processes at NET-A-PORTER and MR PORTER - even those outside your day-to-day remit From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you would like to hear more about the positions and are interested in discussing how you could help shape the future of our business, then please apply with a CV. YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: AssociateWorkplace Type: Hybrid

NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world's most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group. NET-A-PORTER are now seeking a talented Personal Shopping Manager to join the team. Some of the essentials for you to know are: Location: Hong Kong Office Reporting into: Head of Personal Shopping & Client Relations, APAC Besides a competitive salary, we can offer you: Performance bonus schemes dependant on the type of role you are in Our famous staff discount along with exclusive staff sales MPF plus voluntary contribution from the company Multi-purpose insurance Rental Reimbursement Program Flexible working A chance to be part of a fun and caring team that support each other Here is a breakdown of what you'll be doing: Sales: Proactively assist personal shoppers to target and build personal relationships with high value customers in the APAC region Develop an understanding of your customers' fashion and lifestyle preferences to drive sales, migration and increase loyalty within high value customer segments Identify customers shopping spend and trends season on season, and follow up with the relevant strategy Sustain year on year increase in team sales in line with business growth, motivating the teams to achieve this through inspiring leadership and support Set challenging but achievable sales targets Ensure all sales opportunities are optimised Devise strategies to support individuals to increase spending of existing clients and build relationships with new ones Write detailed weekly and monthly trade reports that are action led Grow proactive contact programs to reach out and engage with high potential regions and clients - look into how to re-engage disengaged customers Maximising the use of the technology available to meet your sales targets Build influential relationships with Buying & Merchandising teams to maximise commercial potential of customers, and provide regular feedback on customer demand to influence buying decisions. Optimise every opportunity to grow customer base and acquire new high value clients for your personal shoppers Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper Teamwork: Directly oversee a team of Personal Shoppers and Assistant Personal Shoppers in Hong Kong Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting lists Support your team members in their absence to ensure customer service is never compromised and sales are not lost Partner with the Customer Care team to ensure high value customers issues are resolved swiftly and satisfactorily Ensure a structured and locally relevant program of training & development activities is implemented to support team growth and progression of individuals, in parentship with the Global training manager and local trainer Customer Campaign & Event/Project Management: Lead end-to-end management of customer events and projects; work with the relevant internal teams (e.g., Marketing, Client Relations) and external vendors to plan and execute high-impact events that drive sales, enhance customer engagement, and strengthen brand loyalty Participate in high value customers and marketing / partnership events as required Be a driving force with regards to product initiatives to maximize opportunities with key launches and the seasonal fashion and social calendar Work closely with Client Relations team to implement VIP & Personal Services program activities Develop CR initiatives aimed at increasing face to face engagement of PS team Liaise directly with CR and wider Marketing team to ensure CR evets are relevant to VIP base Provide support to CR team to deliver results from all activities undertaken The type of person we are looking for: At least 5 years of experience in managing a team. You will be a result-oriented leader with the proven ability to inspire sales as the result of outstanding service An evident passion for and in-depth knowledge of Women's fashion is essential Must be able to demonstrate a customer centric approach with excellent services skills and relationship building ability Natural leadership, people orientation and are able to demonstrate a high sustainable high energy and drive, as well as confidence to make decisions and proactively manage change in a rapidly growing team An eye for detail and good organisational skills is essential Numerate with strong computer literacy, particularly in excel and outlook Ideally you will be fluent in spoken Cantonese, English and Mandarin From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV. LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Mid-Senior levelWorkplace Type: Hybrid