Assistant Store Manager
Country : Area Hong Kong
Town : Hong Kong
Category : Retail
Contract type : Permanent
Availability : Full time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
- Comply with all local lease and statutory obligations as well as with local codes.
- Identify methods for lowering expenses and increasing overall store profitability.
- Attain store shrinkage goals.
- Uphold highest standards on all Company audits.
- Ensure that all HR paperwork (new hires, terminations and change in status) is promptly and accurately completed.
Sales Generation & Customer Service
- Ensure the highest level of customer service is provided in the store.
- Achieve all Sales Goals, and plan sales goals with the Store Manager.
- Ensure the sales floor is adequately supervised at all times.
- Communicate recommendations and best sellers to the Area Manager/Retail Director.
Staff Training & Development
- Interview, screen, hire, coach and counsel staff in accordance with Coach Policies.
- Delegate duties and responsibilities to foster a sense of ownership among the staff and to increase efficiency of store operations.
- Implement Coach training programs; hold regular staff meetings and initiate on-the-job training; supervise and train Management Team to develop their managerial skills.
- Present Merchandise in a manner that will maximize sales and achieve optimum merchandise turn. Work in partnership with the Area Manager/ District Manager.
- Stay current on product range, and educate staff on competitors' products offering.
- Conduct inventories and maintain accurate inventory records.
- Work with staff and customers to identify product improvements, new product ideas and new product feedback.
- High School diploma or equivalent
- Travel retail / airport experience is a plus
- Good command of English and Chinese (Cantonese & Mandarin).
- Good analytical skills and strong business acumen.
- Self-motivated, customer-focused and task-oriented.
- Passionate, teamwork oriented and creative personality.