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Contract IT Specialist - Infrastructure, Information And Technology Transformation

Country : Area Hong Kong Area Hong Kong

Town : Hong Kong

Category : IT - Web

Contract type : Permanent

Availability : Full time

Job description

The Role:
We are now looking for a seasoned and energetic Contract IT Specialist with good communication, troubleshooting and problem-solving skills to provide technical assistance to our internal users and external vendors.
Reports to: Manager - Infrastructure, ITT
Responsibilities
- Receive telephone / email / desk-side technical enquiries from end-users, respond and provide necessary support, troubleshooting and resolution.
- Perform computer installations and hardware / software configurations on desktop, laptop, and mobile devices, and day-to-day support covering end-user desktop & business applications.
- Perform systems and network monitoring, and routine hardware/software maintenance and other system administration tasks.
- Manage IT Inventory and support IT procurement, and maintain proper records.
- Provide VIP video conference setup and standby-support.
- Provide desktop/end-user training to users as required.
- Assist other IT projects and provide non-office hour support (brand events, vendor maintenance) as needed.

Profile

- Bachelor / Higher Diploma holder in Computer Studies or related disciplines
- Minimum 3-years' experience in Helpdesk support, preferably with VIP support and ITIL experience
- Knowledgeable in Windows 7/8/10, MacOS, Microsoft server, Office365, Android & IOS support
- Basic knowledge in server, VMware, PC, and LAN / WAN and networking equipment
- Responsible, self-motivated, quick learner, detail-oriented, and able to work under pressure
- Good interpersonal and communication skills, fluency in spoken and written English and Cantonese
- Immediate available is a definite advantage
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