×
Address
Hong Kong, Central and Western, HK
Share
Text size
aA+ aA-
Print
Click here to print

CRM Manager

Country : Area Hong Kong Area Hong Kong

Town : HONG KONG

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation





Contribute to brand profitable growth by designing and implementing CRM solutions to engage, retain, upsell & recruit consumers and leverage insight and data.

What you'll do:

Plan
· Plan and deliver CRM strategies across the brand for both online and offline, customer growth planning to drive customer acquisition, retention, customer loyalty, promoting the brand and the new products.
· Design loyalty program, customer journey automation & CRM activities to engage consumer, build sustainable growth on membership lifetime value and is aligned with business target
· Turn data of consumer analytic & customer journey mapping into actionable consumer insights maximize commercial opportunities
· Partner and collaborate closely with all departments, including acquisition, analytics, eCommerce, technology, creative, and sales
Manage CRM Platform
· Implement and optimize the CRM platform use, ensure it works seamlessly across the organization and captures all required information at key points in the customer life cycle
· Work closely with all departments to ensure the CRM works effectively for all aspects of the brand/division
· Ensuring CRM communications and database segmentation effectiveness for targeted marketing activities in respect to local behaviors
· Manage and monitor data acquisition strategy in line with Group recommendation



Job description

Execute CRM Programs

· Create CRM programs to engage consumer

· Has a broad vision of CRM potentialities and foster cross brands, categories or divisions opportunities

· Maximize efficiency & costs: migrating when necessary to lower cost mediums

· Enhance business opportunities through external partnerships

Who we are looking for:

· +5 years' experience in CRM

· Solid experience in driving data-driven CRM strategy & CRM campaigns

· Good experience with CRM tools

· Strong communication skill, analytical mindset and project management skills

· Entrepreneurship and Commitment in taking new challenges and self-motivation

· Excellent communication and collaboration skills, comfortable in work in a matrix organization

Execute CRM Programs

· Create CRM programs to engage consumer

· Has a broad vision of CRM potentialities and foster cross brands, categories or divisions opportunities

· Maximize efficiency & costs: migrating when necessary to lower cost mediums

· Enhance business opportunities through external partnerships

Who we are looking for:

· +5 years' experience in CRM

· Solid experience in driving data-driven CRM strategy & CRM campaigns

· Good experience with CRM tools

· Strong communication skill, analytical mindset and project management skills

· Entrepreneurship and Commitment in taking new challenges and self-motivation

· Excellent communication and collaboration skills, comfortable in work in a matrix organization
Share
Print
Click here to print

Similar Offers

CRM Executive

PHV
| Hung hom

Fashion Jobs

CRM Manager

L'OREAL GROUP
| Permanent | Hong kong