Hong Kong Head Office, HK
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Customer Service Assistant, South Asia

Country : Area Hong Kong Area Hong Kong

Town : Hong Kong

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields.

Our organisational culture is entirely unique, distinguished by an uncommon blend of courtesy, cordiality and intellectual energy. We seek those who can bring a wealth of life experience and inspired ideas to our table.

In return, we provide comprehensive induction and training programmes, and encourage an inclusive culture that nurtures enduring professional relationships. We also appreciate the benefits that flow from our employees' external pursuits.

We raise our bar high at Aesop and never lower it; this is one of the keys to our success and one of the many reasons why people wish to work here. If you would like to join Aesop, we invite you to peruse our current career opportunities.
Aesop seeks a dedicated Customer Service Assistant who is available full time, working 5 days per week including weekends, to join our Customer Service team based in Hong Kong.
In this position, you will be responsible for consulting and supporting customers through Aesop's omni channel servicing platforms, including telephone, live-chat, messaging services and video consultations.
You will build strong customer relationships and contribute to maximising sales and financial growth whilst providing and upheld a flawless and consistent customer experience across our growing channels.

Job description

Main Responsibilities:

  • Provide detailed product introduction and professional customer service via telephone, email, company website and social media platforms.
  • Provide consultation and recommend relevant products to customers.
  • Conduct and follow up with customers for the Live Chat or Video Consultation.
  • Maintain good relationships with customers.
  • Assist customers on their online shopping journey.
  • Assist on the daily online order processing in online system in terms of inventory availability and order tracking update.

This role is at the Self level. The critical Aesop Capabilities for this role are (in order of priority):

Client Focus

  • Uses understanding of client needs and Aesop's approach to set priorities, make decisions, and take actions that create and maintain client satisfaction

  • Works tenaciously to overcome obstacles and to meet or exceed goals Remains self-disciplined, measures progress and evaluates results, re prioritises and manages stakeholder expectations honestly and constructively

  • Shows up with an open mindset and deep curiosity seeking to understand those around them, listen without judgement and act on diverse perspectives.
  • Leads with vulnerability and situational humility showing an awareness of personal blind spots


  • Be proactive, responsible, willing to learn and enthusiastic about providing services.

  • Good communication skills, customer service and focus on teamwork.

  • Fluent in English, Chinese & Mandarin and able to read Simplified Chinese.

  • Chinese and English typing with basic MS Office skills.

  • Available to work on weekdays, weekend and public holidays.

  • Fresh graduate is also welcomed to apply

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