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Key Leader | Festival Walk

Country : Area Hong Kong Area Hong Kong

Region : Kowloon

Town : Hong Kong

Category : Retail

Contract type : Permanent

Availability : Full time

Company presentation


Who We Are


lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job description

Job Summary

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Job Summary

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Core Responsibilities of the Job

Operations


  1. Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.

  2. Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.

  3. Open and close the store in accordance with the opening and closing checklists.

  4. Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.

  5. Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

  6. Ensure team uses in-store technology to support store operations and provide positive guest experiences.

  7. Understand and adhere to people safety policies and procedures to maintain a safe work environment.

  8. Perform work in accordance with applicable policies, procedures, and laws or regulations.



客戶 即顧客 體驗和社群


  1. 支援團隊成員 例如以身作則或提供指導 確保提供卓越顧客體驗 展現對顧客時間的重視 包括評估顧客需求 提供技術產品教育以及支援門市交易和全通路計畫

  2. 與顧客互動並評估顧客的獨特需求 提供客製化 有成效的購買與退貨解決方案和支援

  3. 清楚表達產品的價值與優點 向顧客分享技術產品知識

  4. 妥善處理顧客意見回饋並解決顧客疑慮或呈報的客訴 採取行動讓顧客 稱心如意

  5. 動態巡視整個樓面範圍 以評估並滿足業務 團隊和顧客的需求

  6. 告知顧客當地社群計畫 規劃並執行本地 區域性和地區性的社群專案和計畫 例如 本地跑步俱樂部 國際瑜伽日



與他人合作


  1. 秉持真摯友善的態度並頌揚多樣性 營造一個彼此尊重且具包容性的團隊環境 確保為所有團隊成員和顧客打造備受關心且引人入勝的體驗

  2. 與所有團隊成員建立充滿支持且有益成效的關係

  3. 與團隊成員合作 確保提供理想的顧客體驗 並支援門市營運



經營


  1. 為團隊成員提供樓面銷售引導 包括規劃銷售區域範圍並做出決策 以維持樓面經營效率和成效 檢視業務資料和指標 評估目標實現進度並確定是否須進行調整

  2. 根據開店與關店檢查清單來準備門市的開店和關店作業

  3. 依循公司標準管理產品展示任務 例如 將商品放回原位 補貨 或將售完的商品從庫存補回樓面 減少庫存或改變商品陳列位置

  4. 在值班期間視需要指派教育專員進行營運任務 維護門市環境格調

  5. 確保團隊使用門市內的技術來支援門市營運 並提供正面的顧客體驗

  6. 瞭解並遵守人員安全政策和程序 以維護安全的工作環境

  7. 根據適用的政策 程序和法律或法規來執行工作



預算編製責任

不適用

人員管理

經門市經理委派 擔任團隊領導角色 間接負責在樓面上部分的門市員工

我們尋找的特質

  • 包容與多元 建立 支持一個重視 讚揚差異性的包容環境

  • 誠信 誠實 秉持誠實 公平與道德的態度行事

  • 顧客體驗 熱愛工作且樂於建立連結 理解並協助顧客

  • 共同合作與團隊合作 有效地與他人合作並提供支援來達成目標 尋求合作關係並接納不同觀點

  • 領導力 有能力並想要領導 影響和激勵他人 在工作中激勵人員 賦予權力 協助發展和提供指導

  • 坦誠交流 願意公開且有建設性地分享考量 即直言不諱

  • 決策 善用邏輯和推理來評估備選方案 並做出有效且及時的決策


  • 工作要求

    資格

    • 在受指派門市的司法管轄區內具備合法工作的資格


    • 可工作時間

      • 願意彈性安排上班時間


      • 其他意願要求

        • 願意與團隊合作 也願意獨立完成工作

        • 願意在值班期間的大多數時間於門市樓面走動 協助顧客並完成工作


        • 經驗

          • 工作經驗


          • 工作才能 有的話很好 但非必備條件

            • 教育 高中或中學文憑的同等或更高學歷

            • 工作經歷 1 年零售 銷售經驗


            • 由經理聯絡成功進入面試的應徵者 請注意 如果任何應徵者或員工認為需要合理的無障礙支援來履行其工作的基本職責 歡迎在安排面試時與經理討論此需求

              薪資以外事宜 福利與津貼

              在 lululemon 我們注重並投資在身 心 靈的全人發展上 我們的總獎勵計畫旨在協助您實現目標 讓您專注在喜愛的事物上 除了理想的基本薪資和團隊制的獎金計畫外 我們還提供有薪假 慷慨的員工折扣 健身/瑜珈課 親子充值計畫以及個人和專業發展計畫

              請注意 這些福利和津貼的資格可能會根據您的據點和職務類型而有所不同 並可能有一定的資格要求 本公司保留在不事先通知的情況下 隨時更改全部或部分福利的權利

              Leadership and People Management


              1. Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.

              2. Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.

              3. Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.



              Guest (i.e., Customer) Experience


              1. Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.

              2. Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.

              3. Provide technical product education by articulating the value and benefit of the product.

              4. Resolve guest feedback and address guest concerns or escalations to make it "right" for guests.

              5. Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.

              6. Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).



              Working with Others


              1. Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

              2. Establish supportive and productive relationships with all team members.

              3. Collaborate with team members to ensure optimal guest experience and support store operations.



              People Management

              • Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

Profile

What We Look For


  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences

  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner

  • Guest Experience: Enjoys working and connecting with, understanding, and helping guests

  • Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives

  • Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work

  • Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)

  • Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions




Job Requirements


Eligibility


  • Legally eligible to work in the jurisdiction of the store which you are assigned to.




Availability


  • Willing to work a flexible schedule.




Other Willingness Requirements


  • Willing to work as part of a team and also complete work independently

  • Willing to move through a store for most of a shift to help guests and accomplish work




Experience


  • Work experience




Job Assets (i.e., nice to have; not required)


  • Education: High School or Secondary School diploma, equivalent or above

  • Experience: 1 year of retail/sales




Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.
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