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Manager - Infrastructure, Information And Technology Transformation

Country : Area Hong Kong Area Hong Kong

Town : Hong Kong

Category : Retail

Contract type : Permanent

Availability : Full time

Job description

Responsibilities:

  • Manage the infrastructure team, network/server/cloud/security environment, and end-user services to ensure the standard of the services and KPIs/SLAs are met

  • Manage IT policy, process and procedural improvement, assess and manage project risks and issues, problem escalation, and resolution

  • Manage project scope, conduct budget planning and cost control; ensure completion of projects while meeting quality, schedule and cost objective using standard processes

  • Work with other IT peers one team to provide seamless services to company users

  • Consistently explore area of improvements for network, datacenters, disaster recovery, cloud, etc

  • Provide support and guidance to team members, including but not limited to, performance evaluation, skills training and development

  • Manage problems and problem escalation in accordance with company standard, ensure proper documentation of policy and procedure


  • Requirements:

    • Bachelor's degree in computer sciences or related disciplines

    • 10+ years of relevant experience in IT infrastructure, operations and security, with 5 years in a managerial position


      • Experience in IT infrastructure architecture/design, system administration, technical support, infrastructure operation and modernization


        • Solid working experience on Microsoft Windows, firewall, network, storage (SAN & NAS), system monitoring tools, virtualization, Microsoft SQL database; Knowledge in Microsoft and O365 family of products is essential

        • Solid hands-on knowledge in IT security; Experience in Cybersecurity projects and operations will be strongly preferred

        • Strong project management and technical skills in a multinational corporation; Strong vendor management skills will be a plus

        • Experience in implementing and executing IT framework and standards

        • Strong understanding of data center operations, VM, enterprise SAN storage, distributed network, WAN/LAN design, Windows server and architecture, database server (Microsoft & Oracle), log management, job scheduling, and monitoring solution

        • Excellent analytical skills and strong interpersonal and communication skills; Strong exposure in end-user service and support will be essential

        • Strong knowledge and experience in organization management and change management

        • Self-motivated, strong sense of responsibilities and the ability to work independently
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