NARS is looking for a Retail Experience and Operation Manager who will be responsible to drive and execute the brand commercial strategy, provide leadership in driving sales and developing high performing teams through delivering consumer-centric omnichannel and excellent Artistry experience. This position will lead the retail experience and operation team to strategically plan and execute sales strategies for all POS within Hong Kong & Macau in conjunction with corporate and retail partners.

Commercial Management:

• Drive strategies and establish action plans to maximum effectiveness in achieving business objectives and targets, with emphasis on profitability and efficiency


• Accountable for the establishment and achievement of annual, monthly, and weekly sales objectives across omni-channel in coordination with the overall business plan


• Work in partnership with Business Planning, Marketing team and Education team to create strategies to ensure achievement of sales plans by building brand and category growth


• Explore new channels and ideas on promotion, retailtainment and engagement events to drive sales and enhance customer engagement


• Have in-depth knowledge of the market and monitor competitor performance to determine the greatest opportunities and action plans to support business growth


• Establish strong relationships with key stakeholders, trade partners and develop sales enablement plans to maximize growth opportunities


People Management:


• Provide leadership to motivate Frontline team, while ensuring them to achieve assigned KPIs with frequent review and actionable recommendations


• Provide ongoing performance management, developing the team through coaching, mentoring, on-the-job development, and seizing appropriate developmental opportunities


Artistry Experience Management:


• Create and initiate best in class artistry experience to drive customer loyalty and build brand love


• Strengthen great artistry experience with close monitor of CX KPI to enhance customer satisfaction


Job Requirement:


• Degree holder in Business or relevant discipline


• At least 8 years of solid experience in retail management, preferably in Makeup, Luxury Beauty industry, of which 5 years or above in managerial level


• Strong people management, interpersonal and communication skills


• Ability to create and analyze business strategies


• Ability to listen to and understand the needs of the customer, translating those needs into strategic direction


• Effective planning and time management skills


• Forward thinking, result oriented with positive working attitude


• Good written and spoken English and Chinese