Merchandising Business Operations Analyst / Assistant Analyst
Country :
Area Hong Kong
Town : HONG KONG
Category : Logistics
Contract type : Permanent
Availability : Full time
Job description
What you'll be doing?
The MBO team works in partnership with DFS stores worldwide and global merchandising community to deliver retail excellence, operational efficiency, staffing productivity and impactful promotional & animation implementation striving for the best customer's shopping experience. In this role, you will report to the Manager of Merchandising Business Operations to work on business analytics for insightful decision making and operational process redesign to drive efficiency and automation.
You will play an active role to identify smarter ways to reinvent ways of working benefitting both store and global teams to minimize time spent on manual tasks for greater value-adding tasks.
You will also be key in ensuring the review, enhancement and development of operational SOPs working with stakeholders across DFS worldwide store network to ensure that they are relevant to the fast-paced business environment and aligned with driving key category strategies.
Key stakeholders: Global merchant and planning community, Global store leaders and, Data Analytics & AI team
Corporate stakeholders: Global Finance, Global Human Resources, IT
Business Performance Insights
- Undergraduate degree or equivalent or an equivalent combination of education background
- 3-5 years of retail operations and/or business analytics experience (Less experience will be considered as Assistant Analyst)
- Proficiency in analysis tools like Excel, Tableau, or Power BI and basic coding knowledge
- Effective oral and written communication
- Display strong interpersonal skill and work well with personnel at various levels
- Working knowledge on data analysis and dashboarding
- Able to operate in culturally diverse environment with sensitivity towards controversial and ambiguous topics
- Exhibit high degree of integrity/confidentiality & a strong business/financial acumen.
- Accuracy and attention to details and capable of good judgement calls with relevant facts
The MBO team works in partnership with DFS stores worldwide and global merchandising community to deliver retail excellence, operational efficiency, staffing productivity and impactful promotional & animation implementation striving for the best customer's shopping experience. In this role, you will report to the Manager of Merchandising Business Operations to work on business analytics for insightful decision making and operational process redesign to drive efficiency and automation.
You will play an active role to identify smarter ways to reinvent ways of working benefitting both store and global teams to minimize time spent on manual tasks for greater value-adding tasks.
You will also be key in ensuring the review, enhancement and development of operational SOPs working with stakeholders across DFS worldwide store network to ensure that they are relevant to the fast-paced business environment and aligned with driving key category strategies.
Key stakeholders: Global merchant and planning community, Global store leaders and, Data Analytics & AI team
Corporate stakeholders: Global Finance, Global Human Resources, IT
Business Performance Insights
- Developing reports, dashboards, and visualizations to track key retail performance indicators to provide insights for decision-making.
- Analysis of staffing productivity and return on investment to maximize benefits to retail teams.
- Conduct regular review & propose recommendations to automate and optimize daily operational tasks to maximize value and time spent.
- Range of topics from inventory and gifts-with-purchase (GWP) management, value proposition, stores sales driving initiatives and more.
- Take the lead on stores openings/ closures and renovations to ensure seamless execution.
- Getting alignment from key stakeholders in global corporate office and store leaders on timeline and develop opening/closure/renovation plan.
- Undergraduate degree or equivalent or an equivalent combination of education background
- 3-5 years of retail operations and/or business analytics experience (Less experience will be considered as Assistant Analyst)
- Proficiency in analysis tools like Excel, Tableau, or Power BI and basic coding knowledge
- Effective oral and written communication
- Display strong interpersonal skill and work well with personnel at various levels
- Working knowledge on data analysis and dashboarding
- Able to operate in culturally diverse environment with sensitivity towards controversial and ambiguous topics
- Exhibit high degree of integrity/confidentiality & a strong business/financial acumen.
- Accuracy and attention to details and capable of good judgement calls with relevant facts