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Officer - Retail Experience And Education, Shiseido And Drunk Elephant

Country : Area Hong Kong Area Hong Kong

Town : Hong Kong

Category : Retail

Contract type : Permanent

Availability : Full time

Job description

Job Responsibilities:
- Provide Excellent Customer Service and take the extra mile to engage customers
- Follow up with all kinds of customer general enquiry from different channels, Email, phone call, WhatsApp & social platform etc.
- Resolving simple customer complaints
- Report to REE team manager on customer insight for service improvement.
- Educate frontline team to handle common enquiries and provide excellent service to customer
- Participate in creating memo, policies and procedures regarding to customer service
- Keep records of customer interactions, process customer accounts and file document
- Support administration and operations matter within the REE team
- Perform any ad-hoc projects as assigned.

Profile

- University graduate with at least 1 year relevant working experience in customer service sector
- Excellent Phone Etiquette and verbal communication skills along with active listening
- Detail-minded, mature, well-organized and able to work under pressure
- Exposure in beauty / cosmetics or retail industry is preferable
- Able to work in a fast-paced environment with ability to cope with changes and handle multiple priorities
- Good team player
- Good command in written & spoken Cantonese & English
- Proficiency in using MS office and Chinese word processing
What's on offer:
Be part of a growing global organization with a portfolio of around 16 brands, competitive discretionary bonus, quarterly free goods across brands, medical benefits, birthday leave, flexible working hours, wellness benefits, learning sponsorship, and more.
Interested?
Please apply with your latest resume stating your notice period, current and expected remuneration package. We regret that only shortlisted candidates will be contacted.
Shiseido Hong Kong is an Equal Opportunities Employer. All applications received will be treated in strict confidentiality and be used exclusively for employment purposes only.
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