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Sales & Education Director, Tom Ford Beauty, Asia Pacific

Country : Area Hong Kong

Region : Kowloon

Town : Hong Kong

Category : Human Resources

Contract type : Permanent

Availability : Full time

Job description

Within our Tom Ford Beauty team, you will be the key driver in establishing and deploying the regional Education strategy. This includes ensuring consistent Tom Ford Luxury Service standards throughout the region, implementing the global training strategy, and leading digital content creation with regional adaptations relevant to target markets and channels in APAC. You will be taking a lead role in key product category training such as Skincare and Face, where Asian Consumer leads the trend.
What You Will Achieve
- In leading the Regional Education & Training capabilities, you will collaborate with the Global team and partner with local market Brand Managers and National Sales Managers in ensuring local relevancy in global training content
- Be a regional champion of creating regionally and locally relevant digital learning content that speaks to our APAC consumers
- Drive Asian relevant luxury in-store experiences in Tom Ford by further improving Tom Ford APAC productivity per store/per FTE, and lead the execution of instore interactive digital experience and digital service experiences
- Standardize and develop Tom Ford in-store operations through market visits in the region to assess the level of service quality, execution, competencies and ability to deliver customer retention
- Establish and monitor appropriate KPI Metrics, such as number of services offered, retention, productivity, transactions, traffic and conversion rate, as well as report findings and provide recommendations
What You Will Need
- Strong understanding for luxury retail with solid experience in luxury beauty and fragrances
- Passionate about sales and education
- Ability to communicate efficiently to large audiences in person and via digital tools
- Result-driven, proactive and innovate with strong management and influencing skills
- Multi-market experience in a regional or global environment
Why Join Us
We provide market-competitive packages and trainings to our staff to ensure they are well-rewarded with room to excel in their career:
- Opportunities to learn and lead: we provide on-the-job trainings to ensure employees are equipped with the most up-to-date skillsets and knowledge
- Career Development: we work with you to advance your career through short-term assignments, relocations and new experiences.
- Work-life balance as a priority: we offer benefits and implement policies to help employees balance their personal and professional priorities, including flexible working hours, enhanced parental leave, pension and product discounts.
Who We Are
We are the global leader in prestige beauty -delighting consumers with transformative products and experiences, inspiring them to express their individual beauty through our high-touch offerings. We are a brand-led business and the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and innovation - a desire to push the boundaries and invent the unexpected - as we continue the bold work of our founder Estée Lauder.
We are a values-driven organization. Our actions are rooted in the Lauder Family values of respect for the individual, uncompromising ethics and integrity, generosity of spirit and fearless persistence. Building on these core values we also abide by the following principles:
- Unwavering commitment to quality and excellence.
- Infusing creativity and innovation throughout all aspects of the business.
- Nurturing and developing world-class talent.
- Cultivating an inclusive and diverse workplace.
- Acting responsibly and caring for the communities we serve.
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