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Hong Kong, HK, HK
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Senior Officer - Education, Ipsa

Country : Area Hong Kong Area Hong Kong

Town : Hong Kong

Category : Retail

Contract type : Permanent

Availability : Full time

Job description

Currently we are hiring an additional headcount to support our Education team for IPSA. The ideal candidate would work closely with our frontline team and assist the Education Manager in identifying needs, designing and delivering online and offline trainings.
Reports to: Manager - Education
Job Description
- Assist Education Manager to elevate brand professionalism and focus on developing comprehensive training program.
- Conduct training needs analysis. Identify, design, and deliver both online and classroom training program
- Coordinate and conduct onsite coaching and post course follow up to ensure the excellence in store experience
- Maintain training record, prepare training report and training material, and update training database
- Monitor training progress and gather feedback on the programs
- Assist teams to handle customer enquiry and complaint case, in order to enrich the customer experience and drive conversion
- Support the team on administrative and coordination work, as well as other ad-hoc tasks as assigned

Profile

- Degree holder in training or related disciplines
- Minimum 3 years of relevant experience in training field, with experience in skincare/beauty industry is a must.
- Good knowledge in skincare, customer service and selling technique
- A good team player with excellent interpersonal and communication skills
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