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Kowloon, APAC, HK
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Specialist, IT Service Delivery

Country : Area Hong Kong Area Hong Kong

Region : Kowloon

Town : Hong Kong

Category : IT - Web

Contract type : Permanent

Availability : Full time

Company presentation

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Job description

  • Perform first-tier diagnosis, Services desk operation and provide workplace environment support with established processes meeting users' expectation. And document incidents and remedies
  • Monitor the workplace performance and meeting equipment. Proactively provide solutions to users using agile methodology
  • Prepare operation procedure and workflow for different kinds of support. Identify and simplify the process with automation
  • Provide training material for users learning and carry out training sessions
  • Provide support on IT projects and ad-hoc business required activities

Profile

  • Degree in Computer Science or IT related Subjects

  • Min. 5 years User and IT System Support experience in Retail, Wholesales, Fashion, Factory

  • Strong technical knowledge in MS Windows, Windows Server, Mac & MS Office 365 products

  • Previous experience of Jira/Confluence is beneficial - not mandatory

  • Strong customer service and troubleshooting skills

  • Team working with excellent interpersonal and communication skill

  • Good command of written and spoken English. Proficient in Mandarin is an advantage

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