Position Summary

The Senior Manager, HR Operations will supervise a team of remote HR Administration Specialists and manage HR initiatives within the region.

Essential Duties & Responsibilities

• Provide leadership and direction to a team of five remote HR Administration Specialists, covering 12 countries, in APAC and commit to their ongoing career development
• Develop and maintain relationships with key stakeholders: Global COEs, Payroll, HR Business Partners, Legal and HRIT
• Implement and streamline processes between HR Operations and HR Business Partners in our APAC countries, in alignment with US headquarters
• Assist with the roll out of new HR initiatives and projects, and support Global COEs to seek feedback from key stakeholders within the region; provide feedback to the Global COEs and HR Business Partners to help shape guidelines and best practices
• Provide advice to our internal HR partners for troubleshoot on the system data and problem solve on escalated daily operations
• Participate and partner with Total Reward team for the annual pay review, bonus payout, annual salary surveys, group insurance renewal, etc.
• Act as liaison between regional and global stakeholders on HR processes and systems
• Contribute process improvements and function as a strategic partner for all key system implementations/upgrades impacting HR
• Facilitate regular data audits; work with HR Administrative Specialists to have data corrected, execute steps to notify impacted teams and implement action to minimize errors moving forward
• Drive and educate our HR partners to be accountable of data accuracy
• Partner with Payroll and local payroll vendors to support local compliance of payroll, benefits and taxation administration; review and enhance the payroll admin process according to the local practice and regulation
• Develop and conduct qualitative and quantitative data analysis (using internal data, external benchmarks and interviews); use the findings to develop pragmatic, forward-looking recommendations
• Assist in scaling HR tools, technology and resources to our regional offices and stores
• Respond to requests and participate in HR projects to improve overall efficiencies and best practice
• Partner with Legal to ensure local compliance of HR practices and HR documentation
• Other duties as assigned

Critical Skills

To perform the job successfully, an individual should demonstrate the following competencies:

• Strategic, critical thinker who isn't afraid to get into the weeds; real passion for problem solving
• Ability to build effective work relationships at all levels of the organization, influence behavior, and manage change
• High degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations
• Communicates well both verbally and in writing with team members of all levels across the organization; maintains a level of confidentiality regarding sensitive information; freely shares ideas with others; actively listens to ensure clear understanding and translates direction into action
• Proficiency at leading large working groups across a matrix environment
• Maintains a keen eye for detail; demonstrates accuracy and thoroughness
• Challenges ideas and processes in a positive manner
• Identifies and elevates issues in a timely manner; bring forth suggestions for possible resolution

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