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Company Description The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career! Job Description Scope of work To repair watches received to the quality standards established by Audemars Piguet. Focus on delivering highest levels of service to customers. Responsibilities Operational Be knowledgeable in all AP calibers standard. To be meticulous, define, dismantle and analyze faulty watch spare parts, repair and replace them. To adjust the function and mechanisms/components and bring back to its original condition. To adopt the most effective and efficient methods and reduce the time spent on repairing the faulty watches. To work closely and render support to the Service centre to ensure that the following duties are carried out but not limited to: Provide quick repairs (bracelet services i.e. adjustments, batteries & etc): - Quartz Watches - Battery & Complete service - Hand-wound mechanical and simple automatics To comply to technical guidelines set out by the company and ensure that quality repair is being carried out. To discuss issues and provide feedback, if any to superior to achieve productivity level. Be knowledgeable in operating all equipment related to servicing and repairing watches. Maintain all equipment in optimum working condition. Ensure a clean and safe working environment at all times. Human Resources Participate in regular training programmes (local and abroad). Adhere to company policies in terms of day-off, vacation and sick leave. Miscellaneous Keep informed of any new developments in the field of horology. Attend meetings as directed by management. Carry-out any reasonable request as directed by management. To undertake special projects or assignments that are assigned to you from time to time by the company. Qualifications Minimum 5 year's relevant working experience. Certificate in Horological science and technology or other related disciplines Positive work attitude and good team player Strong interest in watchmaking Additional Information Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Videos To Watch

How you will contribute Ensure to achieve daily and monthly sales targets & KPIs by using appropriate sales techniques to ensure they are metAct as a “host” for customer, interact and consistently strengthen and build strong customer relationshipsDevelop and maintain good product knowledge and provide excellent and professional customer serviceReplenish stock, maintain high standards of merchandise. Product presentation and control products from a quality point of viewMaintain store cleanness and tidiness, grooming and appearance of all areas respecting the visual merchandising standardSupport all the store processes compliance and follow-up Who you are Prior experience in multinational brand environment. With related experience is a plus.Product and Fashion sensitivity with good knowledge of fashion trendStrong sense of responsibility and team spiritAbility to work under pressure in a fast-paced environmentGood command of both spoken and written English and ChineseGood PC skills such as MS Office and other digital toolsWhy work with us? This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. Diversity Commitment Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

This role works closely with Sales, Customer Service and Finance teams to deliver logistics service, sample and showroom in highest standard. Work independently with supply chain, planning and logistics on delivering service excellence. Functional Reporting to the Logistics Manager Asia Pacific, to manage 3PL, forwarders and warehouse activities. How you will contribute Samples management related activities: Perform sample goods inbound and outbound scanning, stock taking and storeroom activities; showroom maintenance and tidy upPrepare reports for sample shipment tracking across APAC and warehouse dashboards Samples management (ordering, receiving, arranging, returning, pass to sales team, lend to customers and fashion houses, yearly stock take, reports)Manage sales tools and all the shipping documentation necessary for handling.Logistics related activities Liaise with forwarder and warehouse to ensure shipments deliver to Malaysia, Taiwan and Hong Kong and Travel Retail customersPrepare shipment booking and return shipments trackingLogistics and SAP experience (i.e. MB51, order management, etc…) is an advantage.Travel and working in warehouse may be requiredWho you are 2 years and above of Logistics experience preferably in a retail/ luxury environment. Shipment, warehouse and sample experience is an advantage Diploma/ degree in business administration/ Logistics, or equivalent business experience. Good business knowledge of order-to-cash flows and after-salesProficiency in Microsoft Office with a strong emphasis on Excel Working knowledge of SAP of advantage. Exceptional organizational skills Good written and verbal communication Collaborative team player Problem solver Can-do spiritPassionate and enthusiastic Strong sense of responsibility Why work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

About us Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic. We are currently seeking a Part-time Communications Assistant who will report to the Communications Manager – Hong Kong and Macau as part of our dynamic team in Hong Kong. Your opportunity To support the Communications team in various business activities. How you will contribute Manage sample and showroom, e.g. send and receive of samples, tracking of shipment, etc.Coordinate local and overseas sample rotationsPrepare presentation and regular reportsAssist in event preparation and material tools coordinationSupport in invoice handling and data inputPerform ad hoc tasks as assignedWho you are Higher Diploma or above with knowledge of PR concepts is a plusGood command of written and spoken English and ChineseProficient in MS PowerPoint, Word, Excel and Chinese typingGood communications skills and be a good team playerAttention to detail and self-motivatedAble to work 3 days per week

How you will contribute To provide full spectrum administrative support to Human Resources Shared Service Centre (HRSSC). i.e. filing, reporting, letters preparation, invoice checking, etc through different platformsMaintain employee record in HR system (Workday & PeopleDoc)To assist and support the HRSSC on daily human resources operations while requiredAdminister various C&B programs on enrolment, communications and termination i.e. staff discount program, medical insurance, MPF / Pension enrolment, etc.To support ad-hoc assignmentsWho you are Bachelor Degree or above in Human Resources Management or equivalent.1 year of experience in HR operationsKeen to learn, self initiative with positive mind-setDetail-mined with strong sense of responsibility, good interpersonal and communication skillsHigh level of integrity to handle sensitive and confidential informationWell versed in Hong Kong Employment Ordinance and other HR related legislations Good command of both spoken and written English and Cantonese, including MandarinGood at MS Office especially in Excel, PowerPoint and Chinese Word ProcessingWorkday experience will be a plus

Your opportunity We are seeking a Delivery Assistant to join our team. This role is essential in ensuring smooth internal logistics and supporting general office operations. You will be responsible for delivering documents and parcels between company locations and assisting the General Services Department with administrative and facility-related tasks. How you will contribute Deliver documents, parcels, and small packages between offices, stores, and other locations such as bank, post office etcEnsure timely, secure, and accurate deliveries.Maintain delivery logs and obtain necessary acknowledgments.Support the General Services Department with:Filing and organizing documents.Setting up meeting rooms and workspaces.Any ad hoc tasks when needed.Who you are Ability to read and understand addresses in Chinese and EnglishStrong sense of responsibility and punctuality.Physically fit and able to handle light to moderate lifting.Ability to work independently and as part of a team.Why work with us? Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a dynamic team in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

We are currently seeking a Customer Operations Process Development Specialist who will report to the Customer Operations Process Development Manager as part of our dynamic Customer Operations Process Development team based in Hongkong. Your opportunity You will provide support to the Process Development Team with regards to the planning, execution, & reporting of projects. The combination of technical know-how, interpersonal communication, a strong sense of initiative and a drive to support partner solutions will be critical. In this position, you will also support with the coordination of communications to different APAC countries. This is a great opportunity for a motivated, energetic individual who wants to challenge their abilities in a dynamic work environment. How you will contribute Support induction/training to new comersSupport induction/training for new business and system procedures and functionsSupport requirement collection and analysis on new business/system process mappingSupport and monitor Customer Service operation process development projectsSystem issues shooting and reportingFacilitate and manage continuous communication to APAC Customer Service Operation team on process and proceduresCreating internal documentation for Customer Service Operation teamAssisting in meeting management (scheduling, meeting minutes, follow-up on action items)Acting as regional support in case of enquiry on customer service operation processWho you are Skills and Experience Experience in customer operations, systems development or IT.Experience with process documentation and activity coordination.Experience in working with multiple countries/cross functional teamsAbility to work in a fast-paced environment, managing multiple tasks at once and competing prioritiesSAP, Dynamics user experience is a plusCompetencies Team playerCustomer-orientedProblem solvingNegotiation-orientedFocus on resultsSelf-motivatedPassion and enthusiasmCuriosity and innovationClear and open communicationTrustworthyWhy work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

ROLE A Client Advisor contributes actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our Maison values, image, and standards. MISSION Provide an outstanding client and after-sale service to all visitors and clientsShow passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requestsCultivate a robust client portfolio to secure a proactive and growing businessDrive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approachKnow how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion cultureShow a transparent and genuine attitude with the client and create a unique connection with themCommunicate in a professional and authentic way, with clients and colleaguesEffectively use all the available tools to optimize business opportunitiesProactively support the front and back-of-house teams, their achievements and ultimately the overall team spiritAdhere to all company policies and operational procedures and follow themPROFILE A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitalityHave personal taste and passion for the fashion culture, like to create personalized looksHave a natural business mindset and an entrepreneurial spiritOpen-minded and looking for a company valuing audacity and authenticityStrong team spirit to achieve common goalsAt ease with using tools and applications, learns fast with new technologiesMotivation to work in a fast-paced environment, able to multitask & prioritizeProactive, enthusiastic, & with a problem-solving attitudeExcellent written, oral & listening skills, in English or local languagesEmbrace change and see it as an opportunity to grow and developSaint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

ROLE This position is based in Saint Laurent Hong Kong office, directly reporting to the Hong Kong, Macau and Taiwan General Manager. Responsible for elevating the retail performance and client experience across the Hong Kong and Macau networks. This role acts as a business partner to the Regional Manager and Store Directors, providing data-driven insights, best-practice tools, and targeted coaching to optimize KPIs, elevate retail standards, and drive consistent excellence in client engagement. MISSION Business Performance Partner with Regional Manager to design and implement action plans that improve productivity, conversion, cross-selling, and clienteling resultsFormulate monthly/annual sales forecasts, set appropriate targets to facilitate the planning and optimization of P&LMonitor and report on store performance trends versus budget and forecast, providing actionable insights to store management teamsMonitor and review the performance of the retail team, track KPI achievements and actively provide training, performance feedback and action plans as neededAnalyze conversion rates, customer appointments, traffic, and other productivity metrics to pinpoint growth opportunities and performance gapsPartner with corporate function teams to develop monthly initiatives and long-term action plans aimed at improving sales, conversion, and overall store performanceMaintain regular communication with the senior management, providing insightful reporting on the sales performance, store activities, inventory situations and any other important issuesPrepare monthly business reviews and implement action plans to achieve sales targetsOperational Excellence Collaborate with Store Operations team to identify areas for operational improvements and identify action plans to ensure consistency and excellence across retail storesMonitor store performance metrics and implement corrective actions to drive improvements in sales, customer satisfaction, and operational efficiencyManage and oversee daily store operations, including but not limited to sales, expense control, staff recruitment, training, inventory management, security, and safety etc.Evaluate market opportunities and actively support project management of new store opening/ relocation/renovation Work in close relation with different departments to ensure store staff follow corporate standards, policies and proceduresLead and coordinate retail performance projects (e.g., clienteling programs, KPI contests, service refresh initiatives) for both Hong Kong and Macau.Support new store openings, client events, and strategic retail activations with operational excellenceCustomer Experience Liaise with the CRM team to aid in the design, analysis and implementation of client programs and projects across the regionDrive retail team to maintain positive customer relations and implement related clienteling strategies to develop customer loyaltyConduct regular store visits to assess customer interactions, merchandising practices, and overall store environment, providing constructive feedback to retail managementAnalyze customer feedback and market trends to identify opportunities for enhancing the client journeyTraining & Coaching Partner with Training and Regional Managers to design and deliver targeted training programs for sales teams and Store Directors, focusing on client engagement, product knowledge, and selling skillsProvide on-the-floor coaching to enhance leadership capability and team motivationCross-Functional Collaboration Partner closely with Merchandising team to align product strategies with market needs, providing feedback on assortment opportunities based on in-store insights and client preferencesWork with Visual Merchandising team to ensure store presentations maximize commercial impact and reflect local market dynamics while staying true to brand guidelinesAct as the bridge between store teams and support functions, ensuring performance feedback flows both ways and initiatives are executed effectivelyPROFILE Degree holder in Business or related disciplineMinimum 10 years of experience in retail function, solid experience in fashion retail is preferredDemonstrated strong commercial awareness and adapt to a fast-paced environment Clear and persuasive communicator with the ability to influence and collaborate across different functions and levelsAnalytical and problem-solving mindset, ability to translate insights to solutionsAble to champion new tools and ideas from concept through implementationCapable of driving projects independently and taking initiative to improve processesProficiency in Microsoft Excel, PowerPoint and Power BIFamiliarity with AI-driven analytics tools or innovative retail technologies is a plusExcellent command of English, Cantonese and MandarinSaint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Your opportunity Responsible for the sales and profit goals of the directly operated retail stores in Hong Kong and Macau. Oversee key projects and initiatives implemented in the stores. Collaborate with Head Office and other departments in Greater China and lead the store teams in ensuring quality and consistent services delivering Balenciaga experiences to our customers. How you will contribute Sales Responsible for sales and operation expenses for all retail storesEnsure that stores are managing the business on a day-to-day basis by maximizing sales and achieving monthly targetsPerform sales analysis and forecast; develop sales strategy and action plan to lead the stores in achieving targetsTrack competitors’ sales and relevant market trendBuild good relationships with landlords and partners as well as manage collaboration to develop business further with those partnersClient Service Responsible for CEE target achievement and identifying opportunities to improve client serviceBuild store teams with strong client-centric mindset to deliver professional and luxury service to the clientsEnsure stores are always in best condition in terms of store maintenance, staff grooming, visual merchandising, BOH organization, etc.Store Operations Secure store operation policy execution in-line with Kering group compliance standardSupervise stores to handle administrative duties, daily reports and staff duty rostersEnsure that stores are properly maintained and have proper functioning of all sales support systemsConduct regular visits to stores to evaluate and rectify needs and issuesIdentify efficiency and effectiveness to optimize store expenses, whilst keeping store operations in accordance with corporate guidelines and standardsCRM Build and maintain KEY customer relationshipCoordinate and support CRM and Merchandising teams in organizing in-store and promotional events to sustain customer loyalty, if anyEnsure proper customer data acquisition and management of IT systemIdentify opportunity to improve store experience and to achieve KPI targetCoaching and Development Motivate and coach staff appropriately to ensure that respect of company procedures, values and team spirit are in line with corporate standardsEnsure that staff is well trained on company procedures, product knowledge, security and operationsIdentify and develop top Manager/Sales at each location; identify training and development needs and give feedbackEvaluate staffing performance on timely basisBuild effective teams, recruit and retain talented staffWork closely with training department in identifying action plan to improve on MSP resultOther functional supports After Sales Service – to coordinate and ensure repair and services are provided on timely manner and according to policyMerchandise/Inventory Control – work with merchandising team on maximizing sales; identify lost opportunityVisual Merchandising – work closely with VM staff to ensure store image is consistently reaching the brand standards and guidelinesWho you are Degree holder in Business or related disciplineMinimum 8 years progressive experience of Store Operations Management, Retail Analytics, Project Management, KPIs in luxuryDemonstrated strong commercial awareness and adapt to a fast-paced environment Clear and persuasive communicator with the ability to influence and collaborate across different functions and levelsOrganized, detail-oriented with love of troubleshooting and problem solving and capable of working under pressure and meeting short deadlinesStrong critical thinking and analytical skills, with ability to consolidating large amount of data and informationPractical and hands-on experience of HK and Macau market with a proven track record of effective initiative implementation and the ability to drive business goals via strategy business planningGood team player with proven ability to partner with business leaders and develop tactics to achieve sales and contribution objectives and the efficient use of the resourcesExcellence in communication and presentation skillsGood command of written and spoken English and CantoneseProficiency in Microsoft Word, Excel, PowerPoint and Chinese Word ProcessingWhy work with us This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. Diversity Commitment Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

We are currently seeking a HR Intern who will report to the HR Management as part of our dynamic team in Hong Kong. How you will contribute Support to prepare presentation decks, data analysis and managementCompile and analyze HR data for various reports to enhance operational efficiencyProvide office administration and clerical supportAssist in engagement activities Perform ad hoc tasks as assignedWho you are 5 working days per weekHigher Diploma or above with knowledge of HR conceptsGood command of written and spoken English and ChineseProficient in MS PowerPoint, Word, Excel and Chinese typing, video/multi-media editing is a plusDetail-minded with excellent communication and interpersonal skillsWhy work with us? This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

How you will contribute Implementing all visual merchandising guidelines and functionsManage VM guidelines, display zoning plan and visual toolsManage and monitor special projects such as store openings, event setup, pop-up stores etc.Prepare monthly reportDeliver VM training to retail store teamRegular store visit for Hong Kong and Macau Source and coordinate with vendors on props production, seasonal installation, lightbox installation, etc.Who you are Diploma or Degree in Design / Visual Merchandising / Related studiesAt least 6 - 8 years in visual merchandising field with fashion/ luxury retail experienceProficient in Power point and PhotoshopSelf-motivated and proactive, able to work independentlyGood communication & interpersonal skillsProficient in both written and spoken English and Chinese

The role of the Industrialization Engineer is to undertake the following overall responsibilities: During the development process, responsible on technical feasibilities, production processes and quality standardsVerify the drawings, different samples and prototypes to ensure the compliance with the Technical and Design requirementsEnsure that the newly developed products comply with the international mandatory standardsCheck the technical documents provided to/from related departments (Eg. technical drawings, BOM, etc)Monitor the schedule in accordance with the deadlines of the samples and prototypesHandle all the technical request from HeadquarterSupport material / design developmentSupport sustainability projectsSupport Quality Department for any quality issues, follow up on action plans and improvementsConduct quality inspection for both semi-finished and finished productsRequirements: A background in Manufacturing or Industrial Engineering would be advantageous.Proactive, independent, self-motivated and able to work under pressureMature, dynamic and multi-taskedAble to work under pressure and work as a team memberHigh sensitivity on potential problem, critical thinking and excellent problem solving skillsGood knowledge of software such as AutoCAD, Solidworks, etcFluent in English and MandarinMust be able to read and write in both English and ChineseAt least 9 years of working experience related to engineering, with eyewear industry experience would be an advantageStationed in HK but required to travel to ChinaCandidate with more experiences would be considered as Industrialization Manager; fresh grad. Is also welcome but consider as entry level

ROLE A Client Advisor contributes actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our Maison values, image, and standards. MISSION Provide an outstanding client and after-sale service to all visitors and clientsShow passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requestsCultivate a robust client portfolio to secure a proactive and growing businessDrive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approachKnow how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion cultureShow a transparent and genuine attitude with the client and create a unique connection with themCommunicate in a professional and authentic way, with clients and colleaguesEffectively use all the available tools to optimize business opportunitiesProactively support the front and back-of-house teams, their achievements and ultimately the overall team spiritAdhere to all company policies and operational procedures and follow themPROFILE A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitalityHave personal taste and passion for the fashion culture, like to create personalized looksHave a natural business mindset and an entrepreneurial spiritOpen-minded and looking for a company valuing audacity and authenticityStrong team spirit to achieve common goalsAt ease with using tools and applications, learns fast with new technologiesMotivation to work in a fast-paced environment, able to multitask & prioritizeProactive, enthusiastic, & with a problem-solving attitudeExcellent written, oral & listening skills, in English or local languagesEmbrace change and see it as an opportunity to grow and developSaint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Family Group Description - Sales: This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description - Store Management: Oversees and guides the stores to ensure a unique client experience. Manages the relationship between clients and sales teams. Serves as the visible face of the brand to clients. Speciality Description - Store Manager: Oversees the business at 360 degrees. Ensures a unique client experience and achieves business goals by using effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and company values at all times.

MISSION: Deliver impactful 360 Marketing, Communications & CRM Strategic Plan for HK, MO, Taiwan & Hainan Manage the A&P budget and the MarCom related S&D cost for the brand and ensure best ROI of all investments Create desirability for the Brand, strengthen Brand Awareness and Visibility in the region Design and conduct brand events to ensure positive Brand and PR exposure Design and plan boutique and activations, driving traffic to Boutiques, POS & e-Commerce Support Operators on their boutique activations to ensure consistent brand message and quality. Create and develop Strategic CRM plan to recruit, retain & re-activate clients and VIC loyalty Contribute to the commercial digital strategy and drive digital brand exposure incl social media, press and KOL Oversee Trade Marketing Department including store projects planning (within the MarCom team) managing all BTQ and POS projects including Flagship Boutiques, manage store planning part of brand CAPEX Sustainability and Environmental awareness internally and ensure Sustainability of MarCom and Store planning projects RESPONSIBILITIES: MARKETING & COMMUNICATIONS: Develop the annual MarCom strategic plan together with the MD and deliver the implementation Manage A&P budget incl. trade marketing, store CAPEX and PLV planning Create local MarCom calendar in partnership with HQ and commercial team. Strategic Media Buying (Online, Offline) and content ownership to enhance Brand Visibility Media & Advertising, local relevant content creation and KOL/Celebrities collaboration (with the support of Local Media Agency) Develop PR activities in line with Brand Strategy and global communication campaign to maximize brand visibility Oversee press agency and maintain relationship with key editors and KOLs Explore new media opportunities (online & offline) Develop e-Com strategy together with the MD and the commercial team to delivery seamless D2C and OTO experience and impactful brand experience across channels Ensure strategic visibility on Social Media, digital publications and digital platforms of all commercial partners Visual Merchandising, POS Communication & PLV Management Oversee planning and implementation of In-Store VM animation ensuring local fit of global guidelines including related POS material forecast and planning Provide strategic input to HQ for development of locally impactful animation concepts Exploit POS communication opportunities and In-boutique activations in wholesale to maximize brand impact and sales impact CRM & EVENTS STRATEGY IMPLEMENTATION: Create and develop Strategic plan to recruit, retain & re-activate clients Execute targeted CRM activities (eDM, DM, MMS, eNewsletter) and ensure achievement of KPIs Guide team in analyzing CRM Database to implement targeted actions and derive clients' insights Come up with engaging ideas to strengthen client loyalty and help establish and foster strong relationship with Top VVIPs and watch communities Explore potential partnership opportunities (Brands, Hotels, Banks,...) to recruit prospects Steer creative agency in development of event concepts and deliver implementation with focus on brand experience and driving sales STORE PLANNING, MAINTENANCE & OTHER: Oversee new and existing store projects incl Flagship Boutiques for the region Collaborate with HQ architects and provide input on design and plan related CAPEX spending Help to explore potential opportunities, communicate with related parties and LL when necessary Deliver high visibility, talk of the town exhibitions and pop-ups together with brand HQ and localize concepts when needed Oversee local construction companies and sourcing of materials incl. HQ approval process Oversee maintenance and repair activities and plan related S&D cost Develop and source special gift concepts for local market requirements that are outside of HQ offer (Moon festival, Christmas) aiming to emphasize brand's storytelling and creation of loyalty REQUIREMENTS: 10 years of strong and solid experience in the Marketing, Communications and CRM field, with a focus on luxury retail sector is a definite advantage. Degree holder in marketing, business administration or other related disciplines Excellent strategic thinking, problem-solving and strong abilities to translate business objectives into actionable marketing plans Experience in managing marketing budgets and optimizing ROI Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders Excellent leadership skills, ability to inspire and motivate a team, fostering a high-performing environment Fluent in English, Cantonese and Mandarin

Company Description The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career! Job Description Scope of Work Retail Training Manager is responsible for enhancing frontline performance, delivering impactful training, and driving coaching initiatives across boutiques and AP Houses in Hong Kong and Macau. This role ensures the effective deployment of global and regional training content, supports boutique teams in achieving SMART goals, and contributes to the continuous development of retail excellence. Responsibilities Retail Excellence Strategy & Development: Implement our global retail education strategy aligned with brand vision and retail excellence objectives. Implement learning programs (in-person, digital, and blended) focused on client experience, product, storytelling, and service excellence. Collaborate with Retail, Brand, Product, and HR teams to ensure alignment with business priorities and market needs. Educational programs Delivery & Facilitation: Deliver training programs aligned with global and regional Retail Excellence guidelines. Manage the local execution of the Learning Management System (LMS), ensuring operational database accuracy and platform maintenance. Collaborate with local and regional Retail Excellence teams to define and deploy training plans and onboarding sessions. Retail Performance Measurement & Optimization: Conduct individual and collective coaching sessions to support boutique teams in achieving performance goals. Partner with Store Managers to co-define SMART goals and monitor progress. Provide on-the-floor coaching to elevate client experience, sales techniques, and operational standards. Identify development needs and propose tailored coaching interventions. Collaboration: Act as a key liaison between frontline and the Retail Excellence team, sharing field insights to inform strategy. Support the implementation of new tools, processes, and initiatives at boutique level. Qualifications Requirements: Experience: At least 5 years of experience in luxury retail, with a strong background in sales, training, or coaching. Proven ability to deliver impactful training and coaching in a luxury environment. Strong understanding of boutique operations and client experience standards. Communication & Interpersonal Skills: Excellent communication, interpersonal, and coaching skills. Technical Proficiency: Proficiency in LMS platforms and Microsoft Office Suite. Language Proficiency: Fluent in Cantonese, English and Mandarin Additional Information Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Videos To Watch

Company Description The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career! Job Description To be the point of contact in Greater China Region (GCR) for all IT Operation related matters. Team Leadership Lead and mentor a team of IT support specialists and partners in Greater China Region (GCR). Delegate tasks and ensure team members are meeting performance standards. Conduct regular team meetings to discuss progress and address any challenges. Incidents and requests management Oversee the incident management process, ensuring incidents are logged, prioritized, and resolved within agreed timelines. Ensure end users devices, IT systems and networks are operating smoothly and react accordingly to remediate situation appropriately. Follow up with the root cause analysis for major incidents and implement corrective actions. On site and remote support Ensure that our different locations in Greater China Region (GCR) have regular on site and remote support ready Extend support to other APAC Region when required Business Partnership To create partnerships between IT and Business departments in the region to improve the users' experience. Collaborate strongly with the regional IT team and global IT department in relation with operational topics, reporting and projects tasks Project participation Participate in projects that require IT arrangement. For example: boutique opening, office renovation/relocation, infrastructure projects and events IT setup & support Manage team members with their project tasks Person of Contact To be the main person of contact for all IT operation in Greater China Region (GCR); For the end users of Greater China Region (GCR), the different partners and the IT colleagues from HQ and APAC. General IT Administration Actively monitor IT services to identify technological incidents and liaise with the Regional and Global IT team as well as the partners Proper administration of users and devices Manage IT budget, procurement and inventory IT Documentation including Processes Maintain IT documentation Maintain any IT contracts and terms & conditions for any services by IT vendors Actively provide feedback for policies and procedures of IT processes Update and maintain project documents for any projects involved Reporting & Improvement Generate regular reports on incident and request management performance. Analyze data to identify trends and areas for improvement. Present findings to senior management and recommend actions. The above is subject to change from time to time as deemed necessary by the Management Qualifications At least 3 years of proven experience in similar roles Strong leadership and team management skills Excellent problem-solving and analytical abilities Excellent communication and interpersonal skills (Diplomatic & a mediator) Ability to work in Agile mode and in a volatile and constantly evolving environment (versatile) Able to take complete control of the Microsoft and Apple mobile end-users' environment Familiar with Cisco switches, Wifi as well as Fortigate firewalls Ability to travel throughout Greater China Region (GCR) as and when required ITIL v4 Certified Experience in managing retail and office projects or similar Flexibility in working hours Fluent in written and spoken English is required Proficient in Mandarin is a plus Additional Information Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Videos To Watch

ROLE A Client Advisor contributes actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our Maison values, image, and standards. MISSION Provide an outstanding client and after-sale service to all visitors and clientsShow passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requestsCultivate a robust client portfolio to secure a proactive and growing businessDrive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approachKnow how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion cultureShow a transparent and genuine attitude with the client and create a unique connection with themCommunicate in a professional and authentic way, with clients and colleaguesEffectively use all the available tools to optimize business opportunitiesProactively support the front and back-of-house teams, their achievements and ultimately the overall team spiritAdhere to all company policies and operational procedures and follow themPROFILE A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitalityHave personal taste and passion for the fashion culture, like to create personalized looksHave a natural business mindset and an entrepreneurial spiritOpen-minded and looking for a company valuing audacity and authenticityStrong team spirit to achieve common goalsAt ease with using tools and applications, learns fast with new technologiesMotivation to work in a fast-paced environment, able to multitask & prioritizeProactive, enthusiastic, & with a problem-solving attitudeExcellent written, oral & listening skills, in English or local languagesEmbrace change and see it as an opportunity to grow and developSaint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

As a Retail Director, you will be an ambassador of the Brand and act as an overall in-charge to oversee the retail business and operations of the responsible Boutiques. You will lead the Boutiques strategically with a compelling vision and ambitious retail strategies to drive for an ambitious sales growth, deliver unique and client-centric experiences, inspire staff to better performance and maintain the Boutique image. You will be a pioneer for identifying new business opportunities in order to maintain a long-term and sustainable prospect with your strategic and entrepreneurial mindset. Business Planning & Execution Diagnose business health and identify growth opportunities by analyzing retail KPIs and market data Develop and implement strategies to optimize business development, retail operations, and client experiences, aligning with boutique P&L objectives Define and communicate clear sales objectives and key P&L drivers to the management team Monitor daily sales performance and provide regular reports to senior management Conduct monthly reviews of P&L performance, identify areas for improvement and implement corrective actions Evaluate and refine commission and incentive programs to motivate sales staff and drive desired behaviors Conceptualize, plan, and execute impactful boutique activations and events to enhance brand visibility and drive sales Retail Strategy & Clientelling Development Expertise in developing a culture of supreme client service Establish annual retail sales targets and develop a comprehensive strategy plan, regularly review progress with management to drive sustainable sales growth & exceed established targets Monitor competitor activities and share best practices with the team to maintain a competitive edge Assess the current retail landscape and proactively identify potential retail development opportunities for management consideration Cultivate strong relationships with property landlords and management to stay informed about competitor activities and market trends. Define and implement a robust client management strategy, develop innovative recruitment opportunities with key partners Maintain close relationships with top-spending and loyal clients, demonstrating by deep understanding of their preferences, purchase history, and interests Collaborate with internal departments (PR, Merchandising, Visual Merchandising, etc.) to ensure seamless integration of strategies and achievement of business goals Operational Excellence Inventory & Supply Chain Management: Optimize stock levels across categories and boutiques to ensure product availability for key clients while minimizing markdowns and overstock Loss Prevention & Compliance: Ensure the highest levels of security and operational integrity in a high-value goods environment. Adherence to all local regulations and corporate policies Boutique Operations: Oversee the flawless execution of all back-office and front-of-house operations, from opening procedures to client after-sales service People Management & Development Provide inspirational leadership to motivate boutique teams to achieve exceptional results and drive individual staff performance Foster a culture of excellence, accountability, and passion for the brand within a high-pressure environment Implement a robust performance management system, set clear goals, provide constructive feedback, and manage performance fairly and consistently Translate strategic business goals into concrete actions, monitor and assess staff performance against established goals Provide consistent qualitative feedback, coaching, and evaluation to support continuous performance improvement and identify training needs Identify manpower needs, recruit, and retain top talent to ensure the right team composition Regularly review the organizational structure and develop successors for key positions Cultivate a positive team spirit, encouraging innovative ideas, to fostering strong collaboration across departments, and enhancing synergies between boutiques

Company Description The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career! Job Description Scope of Work The main mission is being the first point of contact for our clients and prospects for requests from Asia (excluding Japan) Provide a customer centric service to end clients by answering incoming calls and emails and providing the best customer experience. Build and maintain AP database. Generate traffic, interaction and sales with our boutiques. Responsibilities 1. Answer calls and respond to end customers' emails across Asia Handle end customer inquiries both by phone (20s or call back same day) and by email (in less than 48h). Provide standardize and qualitative customer experience. 2. Research required information using available resources Provide customers with immediate information on specific products, service, after sales and point of sales. Master the relevant databases to get the most updated information (CRM, ERP, excel files) 3. Filter and route question to appropriate staff Act as a first filter to clients' enquiries Identify and escalate priority issues Identify potential complaints and help resolve them 4. Follow up customer calls/ emails Constant follow up on clients' enquiries Make sure every client gets a reply to its enquiries in a short time frame Ensure an efficient closing of the enquiry while opening on new contact opportunities (product info, event invitation...) 5. Maintain and build AP database Enter new end customer details into our CRM tool Update existing clients information Create and update all the "cases" in CRM Create follow up opportunities to team members Ensure customer "opt in" while sharing data protection requirements. 6. Generate interactions between boutiques and end customers Support our store network by responding to general product inquiries; Drive traffic to boutiques Make appointments between boutiques and clients Generate sales opportunities Manage sales over the phone when required. Order, receive and invoice parts orders; Should you experience any technical difficulties when submitting your application, please submit your resume at [email protected]. Qualifications HKDSE/ HKCEE or above; higher academic qualification is preferable 3 - 5 years of experience in a similar position, preferably in the field of hospitality or luxury retail or experience in Customer Services / Call Centre Good command of written and spoken English and Chinese; other Asian dialect is an asset; Master IT tools such as a CRM, an ERP and Microsoft Office. Have excellent interpersonal skills with a strong customer orientation; Known for your patience, your versatility, your efficiency and your sense of organization. Ability to work positively in a fast-paced environment Additional Information Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Videos To Watch

We are currently seeking a Sales Manager Hong Kong Macau who will report to the Head Of Commercial Development Great China & Head Of Hongkong And Macau. This role will oversee the sales performance of the region, manage key accounts, and lead a team of Brand Ambassadors to ensure strong market penetration and brand visibility. How You Will Contribute Sales Leadership & StrategyDefine and implement the sales strategy for Hong Kong and Macau in alignment with Great China and global objectives.Drive revenue growth and profitability across all channels, ensuring achievement of sales targets.Team ManagementLead, coach, and develop a team of Brand Ambassadors to maximize performance and engagement.Set clear objectives, monitor KPIs, and provide regular feedback and training to the team.Client & Market DevelopmentBuild and maintain strong relationships with key accounts, partners, and stakeholders.Identify new business opportunities and negotiate commercial agreements to expand market share.Brand Performance & VisibilityEnsure optimal brand presence and compliance with merchandising guidelines in all points of sale.Oversee product assortment, stock levels, and selective distribution standards.Reporting & AnalysisProvide accurate and timely sales reports, market insights, and competitor analysis.Monitor sell-in and sell-out performance and implement corrective actions when necessary.Who You Are Requirements Bachelor’s degree or above in Business, Marketing, or related field.Minimum 8–10 years of wholesale sales experience, with at least 3 years in a leadership role within luxury, eyewear, or related industries.Proven track record in managing teams and driving commercial success.Strong analytical skills and ability to translate data into actionable strategies.Fluent in English and Cantonese; Mandarin is a plus.Willingness to travel within the region.Skills Exceptional leadership and people management skills.Strong negotiation and relationship-building capabilities.Strategic thinker with hands-on execution ability.Excellent communication and presentation skills.High achievement orientation and resilience in a fast-paced environment.Why work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

We are currently seeking a Brand Ambassador who will report to Sales Manager, Hong Kong & Macau as part of our dynamic Sales Team in Hong Kong & Macau. The role will take care the business for specific brands assigned by company in Hong Kong & Macau. How you will contribute Client Portfolio Coverage Define work plan based on “sales cycle” priorities and activities.Guarantee an effective visit planning in order to achieve KPI in terms of frequency of visits per store cluster.Client Relationship Build constructive relationships with Merchandise Manager, Store Manager and dedicated associatesAct as Brands’ point of reference for client’s feedbacks and needs.Key Accounts Management Develop and maintain strong relationships with key accounts to ensure long-term partnerships.Negotiate commercial terms and agreements to maximize profitability and brand presence.Monitor sell-in and sell-out performance for key accounts and implement corrective actions when needed.Collaborate with internal teams to ensure timely delivery, assortment optimization, and compliance with selective distribution standards.Brand Performance Ensure the achievement of sales objectives.Sell in and sell outSupport the launch of each collection release.Guarantee and monitor the brand penetration in the stores.Ensure adequate level of assortment and stock in the points of sales.Optimize and monitor product distribution in compliance with selective distribution guidelines.In Store Manage and optimize brand presence by negotiating and increasing in store brand visibility.Ensure compliance with Brands’ Merchandising guidelines & standards in the stores.Maintain Image of Brands at Retail complying with guidelines to protect Brand Equity.Training Ensure implementation of training activities for the Trade regarding products, brand and trade marketing.Reporting Provide timely and accurate reporting of visits, gathering customer’s feedback on products and brands.Analyze and report information on competitors’ activities (brands/products/visibility/events).Analyze best and worst sellers (i.e. the best selling price points, colors or styles).Who you are Requirements Higher diploma (or equivalent) or above0-3 years of experience in the field of salesExperience in eyewear or related industry is a definite advantageAvailable to travelComputer literate (Microsoft suite)Fluent in English and Cantonese, must be able to communicate fluently in CantoneseSkills Outstanding interpersonal skillsStrong achievement orientationExcellent negotiation skillsExcellent communication and presentation skillsAnalytical attitude & learning capabilityWhy work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Company Description The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career! Job Description Work Scope: To represent the AP brand as a Technical Advisor as a Technician providing value added technical expertise to the customer as a customer service specialist in providing knowledge and insight as a passionate ambassador of the brand To share passion and technical knowledge in order to elevate knowhow of the retail team The Technical Advisor embodies the craftsmanship and brand legitimacy in the AP House Job Responsibility and Duties Administrative Functions (refer to Company CS training) Act as a Client Care specialist in entire after-sales jobs process (registration, acknowledgement, follow-up, invoicing, closing); photos of watches at drop off and pick up of repairs Client updates on repairs, nursing calls as part of Client Care Identifies counterfeits at the time of drop off CRM (Saleforce) entries, especially notes when direct interactions with repair customer Continuous exchanges and contact with customer service centre Help the location manager in monitoring progress of KPIs (e.g. Immediate Estimate, CS estimate rejection rate, Long pending CS pick up, Accessories Sales etc.) Customer Service Support: (refer to Company retail training) Provide quick small intervention service to AP customer as: Strap exchanges, Links removal or addition, Water resistance testing; working order control Answer client questions from a technical standpoint; thoroughly explain movements from a watchmaker's point of view but in terms that a client will understand Explains the "immediate estimate" process to the client and the type of standard service proposed Spare Parts Management: Responsible for spare parts management, perform solely spare parts inventory 1x/month during the month and assist in 1st of month inventory Participate in decision of regular replenishment of necessary spare parts (straps, links, buckles, screws, etc...) Cost control of spare parts (in conjunction with Client Care specialist and Boutique Manager) Provides trust through a complete knowledge of company products, company procedures and market awareness Service clients with a positive attitude and spares no efforts to ensure their satisfaction Sales Support: (refer to Company retail training) Provide floor sales coverage support to front line team Sale and promotion of Audemars Piguet products through the AP House / boutique Develop and maintain customer relationships / correspondence, actively use CRM Possess complete knowledge of company history, product, positioning vs competition, company procedure and market awareness Provide training to boutique staff on movements characteristics, materials, performances of both AP and the competition; improve confidence and credibility of staff Communicate on a regular basis to staff regarding new policies, company issues, related to Client Care Client experience and marketing support Actively participate in marketing activities and events, provide support in sharing technical knowhow and Lead watchmaking masterclass presentations Provide ideas and opinion in the shaping of future events and experiences for clients Qualifications Technical skills and experience required. Good verbal and written communication skills. Team player, actively participates to the overall activity of the boutique. Demonstrate expertise on new luxury watches as well as old vintage watches; and a good general knowledge of watchmaking industry Additional Information Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Videos To Watch

ROLE A Client Advisor contributes actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our Maison values, image, and standards. MISSION Provide an outstanding client and after-sale service to all visitors and clientsShow passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requestsCultivate a robust client portfolio to secure a proactive and growing businessDrive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approachKnow how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion cultureShow a transparent and genuine attitude with the client and create a unique connection with themCommunicate in a professional and authentic way, with clients and colleaguesEffectively use all the available tools to optimize business opportunitiesProactively support the front and back-of-house teams, their achievements and ultimately the overall team spiritAdhere to all company policies and operational procedures and follow themPROFILE A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitalityHave personal taste and passion for the fashion culture, like to create personalized looksHave a natural business mindset and an entrepreneurial spiritOpen-minded and looking for a company valuing audacity and authenticityStrong team spirit to achieve common goalsAt ease with using tools and applications, learns fast with new technologiesMotivation to work in a fast-paced environment, able to multitask & prioritizeProactive, enthusiastic, & with a problem-solving attitudeExcellent written, oral & listening skills, in English or local languagesEmbrace change and see it as an opportunity to grow and developSaint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Visual Merchandising: Execute and monitor VM plans across APAC markets, optimizing product display and visual branding. Liaise with HQ, internal teams, and boutiques to localize VM guidelines. Manage seasonal and occasional boutique decorations. Oversee VM and product display for local events to enhance brand equity. Maintain display tool inventory and manage local VM production vendors. Monitor and manage the annual VM budget. Gift Development: Coordinate HQ-developed branded gifts, including ordering, inventory, and usage tracking. Support regional gift development for local festivals, from creative brief to logistics. Ensure accurate and timely reporting for gift development and festival campaigns. Communications: Monitor external agencies, assist in PR and brand activities, organize PR materials, and coordinate reports. Support local events and activations with logistics and on-site coordination. Organize and coordinate advertising materials with HQ and media agencies, adapting global materials for local markets, and coordinate media reports. Coordinate with external parties to maximize brand exposure and manage brand materials for landlords and partners. General Support (APAC): Track marketing expenses against planned budgets. Coordinate internal and external parties to facilitate project execution. Provide secretarial support, including payment processing, report consolidation, logistics, and vendor management.Bachelor's degree or above. Good command of Cantonese, Mandarin, and English. Minimum 5 years of related experience. Regional exposure is an advantage. Proficient in MS Office. Familiarity with Adobe Creative Suite is a plus. Good command in both written and spoken English and Mandarin. Multi-tasking, capable of handling several tasks simultaneously. Responsible, detail-minded, flexible, and able to work under pressure. Service-oriented, with strong communication and interpersonal skills.

At Swarovski, where innovation meets inspiration, our Sales Consultants are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a curious and charismatic Sales Consultant to help us place crystal into the hearts and hands of our customers, to join a team with passion and enthusiasm, and make the dreams of our customers come true. Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery. Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you. Note: This job ad is not linked with an active position. Your data is saved in our platform to be used as soon as we have a vacancy. After a year, your data will be deleted, according to GDPR rules. About the job Your responsibilities include, but are not limited to: - Accompany our customers during their mesmerising Swarovski journey through our world of wonder. - Create an emotional connection with our customers and provide a spellbinding experience. - Anticipate our customers' needs and share inspiring styling tips. - Showcase and present our legendary products. About you We are looking for a unique and amazing talent, who brings along the following: - An excellent sense of fashion and a real passion for our brand and our products. - Experience/keen interest in attainable luxury fashion/cosmetics/lifestyle brands. - Highly motivated and with a strong focus on customer orientation. - Dedication and target-driven attitude. - Willingness to develop your career and grow with us. - Previous retail experience. What we offer You can expect a range of benefits, including: Swarovski products discounts Employee Assistance Program Volunteering leave Learning and development programs Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.