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Your Impact (Position Overview) This is a pivotal role responsible for driving sales, enhancing client experiences, and ensuring operational excellence across the retail locations. This role will implement strategies to achieve sales targets, analyze market trends, and optimize retail operations to maximize profitability. A key focus will be on building and leading a high-performing frontline team, fostering a client-centric culture, and establishing strong relationships with key stakeholders. The role demands a proactive individual with an entrepreneurial spirit, excellent communication skills, and a commitment to achieving measurable results while upholding the brand's high standards and values. Your Mission (Main Responsibilities) Retail Sales Management: Deploy and implement retail strategies to achieve sales targets and business objectives. Analyze sales data, market trend and competitor activities to identify business opportunities for growth and improvement such as product category expansion, and product mix aligned to clients/market potential. Collaborate with cross-function teams ensure alignment of retail strategies with overall company goals, establish relationship with key partners and stakeholders to develop a strong network that will support the success of the business. Team Management and Development: Build, lead, and develop a high-performing frontline team to deliver exceptional client experiences. Provide on-going coaching, mentorship, and performance management to Retail Supervisors and Counter Managers to support their growth and success within the assigned area, ensuring the performance management of their teams. Foster a positive work environment that promotes collaboration, innovation and employee engagement across all retail locations Client Experience and Satisfaction: Ensure the highest level of client service is consistently provided across all retail locations. Implement and monitor client feedback mechanisms to identify areas for improvement and drive client satisfaction within the region. Develop and maintain strong relationships with key clients and stakeholders to enhance brand loyalty and reputation. Driving trade actions boosting CRM, Events, and VIC strategies by suiting local needs in order to position the maison at the pyramid top of the luxury brands. Operation Excellence and Profitability: Oversee retail operations, including inventory management, store layout, and visual merchandising, to maximize efficiency and profitability. Ensure compliance to maison standard operation guidelines, corporate Internal Control policies and Audit readiness. Your Key Performance Indicators Sales Target Achievement: Consistently meets or exceeds assigned sales targets for both individual stores and the overall retail portfolio. Demonstrates a proactive approach to driving sales, identifying opportunities for growth, and implementing strategies to maximize revenue. A successful incumbent not only achieves targets but also understands the "why" behind the numbers and proactively addresses challenges. Sales Growth: Achieves positive same-store sales growth. Demonstrates the ability to drive organic growth through effective merchandising, enhanced customer service, and innovative marketing initiatives. A successful incumbent consistently finds ways to improve performance at existing stores. Customer Satisfaction Score: Maintains a high customer satisfaction score, reflecting positive customer experiences and strong brand loyalty. Actively solicits and responds to customer feedback, implements improvements to enhance the shopping experience, and ensures that all store staff are committed to providing exceptional service. A customer-centric incumbent fosters a culture of customer delight. Inventory Turnover Rate: Optimizes inventory levels to ensure efficient stock management and minimize stockouts or overstock situations. Demonstrates a thorough understanding of demand forecasting, effectively manages stock replenishment, and proactively identifies slow-moving or obsolete inventory. A successful incumbent balances inventory efficiency with customer availability. Employee Retention Rate: Maintains a high employee retention rate, demonstrating the ability to create a positive and supportive work environment that attracts and retains top talent. Fosters a culture of teamwork, provides opportunities for professional development, and recognizes and rewards outstanding performance. A people-focused incumbent understands that a motivating and engaged team is essential for success.

Your opportunity Responsible for the sales and profit goals of the directly operated retail stores in Hong Kong and Macau. Oversee key projects and initiatives implemented in the stores. Collaborate with Head Office and other departments in Greater China and lead the store teams in ensuring quality and consistent services delivering Balenciaga experiences to our customers. How you will contribute Sales Responsible for sales and operation expenses for all retail storesEnsure that stores are managing the business on a day-to-day basis by maximizing sales and achieving monthly targetsPerform sales analysis and forecast; develop sales strategy and action plan to lead the stores in achieving targetsTrack competitors’ sales and relevant market trendBuild good relationships with landlords and partners as well as manage collaboration to develop business further with those partnersClient Service Responsible for CEE target achievement and identifying opportunities to improve client serviceBuild store teams with strong client-centric mindset to deliver professional and luxury service to the clientsEnsure stores are always in best condition in terms of store maintenance, staff grooming, visual merchandising, BOH organization, etc.Store Operations Secure store operation policy execution in-line with Kering group compliance standardSupervise stores to handle administrative duties, daily reports and staff duty rostersEnsure that stores are properly maintained and have proper functioning of all sales support systemsConduct regular visits to stores to evaluate and rectify needs and issuesIdentify efficiency and effectiveness to optimize store expenses, whilst keeping store operations in accordance with corporate guidelines and standardsCRM Build and maintain KEY customer relationshipCoordinate and support CRM and Merchandising teams in organizing in-store and promotional events to sustain customer loyalty, if anyEnsure proper customer data acquisition and management of IT systemIdentify opportunity to improve store experience and to achieve KPI targetCoaching and Development Motivate and coach staff appropriately to ensure that respect of company procedures, values and team spirit are in line with corporate standardsEnsure that staff is well trained on company procedures, product knowledge, security and operationsIdentify and develop top Manager/Sales at each location; identify training and development needs and give feedbackEvaluate staffing performance on timely basisBuild effective teams, recruit and retain talented staffWork closely with training department in identifying action plan to improve on MSP resultOther functional supports After Sales Service – to coordinate and ensure repair and services are provided on timely manner and according to policyMerchandise/Inventory Control – work with merchandising team on maximizing sales; identify lost opportunityVisual Merchandising – work closely with VM staff to ensure store image is consistently reaching the brand standards and guidelinesWho you are Degree holder in Business or related disciplineMinimum 8 years progressive experience of Store Operations Management, Retail Analytics, Project Management, KPIs in luxuryDemonstrated strong commercial awareness and adapt to a fast-paced environment Clear and persuasive communicator with the ability to influence and collaborate across different functions and levelsOrganized, detail-oriented with love of troubleshooting and problem solving and capable of working under pressure and meeting short deadlinesStrong critical thinking and analytical skills, with ability to consolidating large amount of data and informationPractical and hands-on experience of HK and Macau market with a proven track record of effective initiative implementation and the ability to drive business goals via strategy business planningGood team player with proven ability to partner with business leaders and develop tactics to achieve sales and contribution objectives and the efficient use of the resourcesExcellence in communication and presentation skillsGood command of written and spoken English and CantoneseProficiency in Microsoft Word, Excel, PowerPoint and Chinese Word ProcessingWhy work with us This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. Diversity Commitment Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.